on 08-06-2023 13:16
Hi, I have set up my new Hub 5 and while most devices have connected fine, a number haven't (ring doorbell, printer, Alexa echo are 3 I have found so far). I have checked previous posts and based on previous advice renamed my 2.4GHz band so I can connect them straight to that instead of 5GHz but still no joy.
Has anyone manage to connect older devices (printer is only 1 year old) or I am best giving up and buying a new doorbell and printer?
Many thanks
Answered! Go to Answer
on 08-06-2023 16:48
As @jbrennand says, or just get a cheap N300 wifi access point for the older kit. Saves messing around with modem mode if your not comfortable with that.
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on 08-06-2023 15:58
Would be cheaper to buy a good quality low price wifi router and just use the Hub in modem mode. Using its wifi and not the Hub's, would solve this issue
on 08-06-2023 16:48
As @jbrennand says, or just get a cheap N300 wifi access point for the older kit. Saves messing around with modem mode if your not comfortable with that.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 08-06-2023 19:15
Thanks I'm not comfortable with messing around with the modem, is it straightforward to get a wifi router to attach and would I have to change the devices that have attached succesfully?
I did have a message from 'support' saying they had identified an issue and I would need an engineer and to send when I would be available, which I did, then I had another message telling me not to message their staff directly! and nothing since, is that normal??
on 08-06-2023 20:44
This reads like the Hub 5 WiFi is not broadcasting or not accepting connections on the 2.4Ghz band.
on 09-06-2023 17:41
Do you know how I could fix it?
on 12-06-2023 09:10
Hi andreaoc,
Thank you for your post. I'm very sorry for any issue you're having with the hub 5.
Do you have any devices that are able to connect to the 2.4GHZ connection?
^Martin