Showing results for 
Search instead for 
Did you mean: 

Order extra pod

Joining in



Could I get assistance ordering another pod, tried using the connect app and its just not working! I could do with another 2 but understand we have to order 1 at a time


Thanks in advance


Very Insightful Person
Very Insightful Person

HI @Pjms1108 

Have you tried by logging into /my-virgin-media , as per the info below from ?

How do I get a second or third WiFi Pod?

If you’re not getting download speeds of at least 20Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab.

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Thanks for your reply

I have tried the links mentioned but I have been on the chat 4 times and it doesn't go anywhere and the call line is mental! 

Thanks again for your help! 

Forum Team (Retired)
Forum Team (Retired)

Hi there Pjms1108,

Thanks for your post and welcome to the community.

Many apologies for the issues faced with getting the Pod order sorted.

So we can get this sorted I've dropped you a PM to discuss further.

The message will appear within the purple envelope icon.



On our wavelength

Hi, I'm having the same issues - I'm on a Volt package and ordered a Pod last week over the phone, its arrived and has improved speed in one part of the house but I need another to cover the rest. The instruction "sign in to My Virgin Media, click on Your Package and follow the steps in the WiFi Max tab" dont seem to go anywhere.


Hey 123458, thank you for reaching out and I am sorry to hear you are struggling to get a pod ordered. 

Please can you go to this link run a test and it should allow you to order an 2nd pod.

Please do keep us updated. Thanks 

Matt - Forum Team

New around here?