Problems connecting to Chinese website

[Brian_Yang]

For the last 4 weeks, I couldn't connect to any chinese website. For example, when I go to www.12306.cn, where you can buy train tickets, it shows 

Hmmm… can't reach this page

www.12306.cn took too long to respond

Try:

• Checking the connection
• Checking the proxy and the firewall

ERR_CONNECTION_TIMED_OUT

I don't use any VPN, I checked my virgin broadband no child safe is on. When I use mobile hotspot, the desktop connects to those website fine. Please help, many many thanks.

[Client62]

URL http://www.12306.cn/  worked fine this morning.
( Hub 3 Router mode both Child Safe & Web Safe are disabled, we are Colchester, Essex )

[Robert_P]

Hello Brian_Yang

Sorry to hear of the access problems experienced with certain sites, we understand he confusion and appreciate you raising this via the forums. Welcome to the community.

It's been a few days since you posted and as Client62 has advised they are able to access the site in question. Does this work for you now also?

Let us know.

Rob

[Brian_Yang]

 

Hmmm… can't reach this page

www.12306.cn took too long to respond

Try:

• Checking the connection
• Checking the proxy and the firewall

ERR_CONNECTION_TIMED_OUT

Diagnose issueRefresh

Thank you for the reply, it still doesn't work for you, I just tried it 😞

[Brian_Yang]

Hello Robert,

Thank you for your reply, unfortunately it still doesn't work for me.

Hmmm… can't reach this page

www.12306.cn took too long to respond

Try:

• Checking the connection
• Checking the proxy and the firewall

ERR_CONNECTION_TIMED_OUT

Diagnose issueRefresh

[Client62]

http://www.12306.cn/   loads perfectly for us in both Edge and Firefox.

Try URL : https://www.12306.cn/index/ or https://www.12306.cn/index/index.html

Failing this, check to see if your VM connection is returning the same IP list :

C:\Users\Philip>nslookup www.12306.cn
Server: cache1.service.virginmedia.net
Address: 194.168.4.100

Non-authoritative answer:
Name: www.12306.cn.lxdns.com
Addresses: 240e:97d:201c:201::36
240e:964:ea00:80::29
222.246.148.25
117.24.11.64
Aliases: www.12306.cn

[Brian_Yang]

New update, when I disabled the router mode and use Modem mode instead, the chinese website works perfect for me. Only downside by doing that is I lost wifi connection and only ethernet cable connection is working. My Hub 3 keeps showing steady red light, it might be a hub defection by chance? Again, thank you for your time and all the advices, really appreciate it.

[Client62]

Hub 3 does display a Magenta light in Modem mode, I expect that is what you can see.

Modem mode would bypass both Child Safe and Virus Safe which may be present in Router mode.
Child Safe and Virus Safe are configured in the VM online account.

If you revert to Router mode try setting your computer to use a Public DNS e.g. Google DNS.

[Brian_Yang]

By following your instruction, I have reverted to router mode and set the public DNS to google DNS, unfortunately still not working for me. I tried cloud DNS, same result as well.

I can think of one solution is to change the router to modem mode and buy a third party router to project wifi signal. In theory it could work?

The colour of the light is bright red in both router and modem mode, I don't see megenta light. I checked virgin website lights explained, it says the red light means the hub is too hot. By following their instruction to fix the hub, it didn't work, the right light remains. 

[Client62]

In the Hub 3 menu  there is Network diagnostic tool,  run this and scroll down to the result for Temperature.