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Martin_N

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Joined 8 years ago

11076 Posts88 Likes412 Solutions

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Re: No increase after upgrading
Hi chrisgallagher, Thank you for your post. We're very sorry to hear about your speed still being closer to your old package. Have you been able to try the recommendations from Client62? ^Martin
3 days ago Place Speed
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Re: Another Netflix Activation Issue
Thank you for confirming that. What we would also recommend trying to accessing your online account and then going to the entertainment option. It should allow you to access your Netflix information there. ^Martin
3 days ago Place Managing Your Account - Cable
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Re: Virgin **bleep** up, Help spent 2 hrs on phone
Thank you for that information. To confirm, O2 have said something need changing on your Virgin Media account to migrate your number? ^Martin
3 days ago Place Managing Your Account - Cable
57Views
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3Comments
Re: Online Renewal Contract
Hi smcgrath1, Thank you for your post and welcome to the community. We're very sorry to hear about the issue with your renewal. We can certainly take a look into this and see what has happened and what we can do to resolve this. I will private message you now to confirm some details. ^Martin
3 days ago Place Managing Your Account - Cable
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Re: Virgin **bleep** up, Help spent 2 hrs on phone
Hi sounds, Thank you for your post. We're very sorry to hear about the issue you're having in migrating your number. To confirm, who is your current number with? ^Martin
3 days ago Place Managing Your Account - Cable
65Views
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5Comments
Re: Another Netflix Activation Issue
Thank you for that confirmation PJ001. Just to confirm, have you checked your spam inbox for the email? Sometimes they can go in there. ^Martin
3 days ago Place Managing Your Account - Cable
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Re: Netflix included
Hi Carmen136, Thank you for your post and welcome to the community. You should receive an email (please check your spam inbox) with details regarding how to proceed with that. ^Martin
3 days ago Place Managing Your Account - Cable
34Views
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4Comments
Re: CA2004 code since engineer visit
Thank you for coming back to us Kerri. We have checked and a message was sent from our collegaue. Can you please access the inbox and see if anything is showing? ^Martin
3 days ago Place Managing Your Account - Cable
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Re: O2 VM Account Credentials
Thank you for coming back to us Gone2Kent. We're sorry to hear you're having that issue with the password. We would recommend trying to remove the email address completely from the device and then re-adding it back on. Can you please try this and let us know the result? ^Martin
3 days ago Place Managing Your Account - Cable
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Re: caller display on my landline no longer works
Hi mikes2400, Thank you for your post. We're very sorry to hear that doesn't seem to be working for you. We can certainly take a look into this for you. I will private message you now to confirm some details. ^Martin
3 days ago Place Home Phone
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