ContributionsMost RecentMost LikesSolutionsRe: e-billing Switch Hi Sabs1, Thank you for your post and welcome to the community. I'm sorry to hear you're having issues with changing to E-billing. I can certainly help with this. I will private message you now to confirm your details. ^Martin Re: £5 charge on bill for V6 Tivo Hi phutchy, Thank you for your post and welcome to the community. We're very sorry to hear about the additional cost on your bill. We can certainly take a look into this for you. I will private message you now to confirm your details. ^Martin Re: Can't access VM broadband account settings. Hi danshc21, Thank you for your post and welcome to the community. We're very sorry to hear about the issue you're having accessing the broadband account settings. What specific settings are you looking to amend? What web browsers have you tried this on? ^Martin Re: Free Netflix Hi Simonscott1966, Thank you for your post and welcome to the community. We're very sorry for any frustration with Netflix not being part of your package. To have the free Netflix service it would need to take put on at the point of renewal so it is built into the package. ^Martin Re: Netflix Activation Hi John_W1, Thank you for your post and welcome to the community. We're very sorry you haven't had the email yet. When did you take out the Netflix service? ^Martin Re: 360 Box Not Functioning Hi Ish1, Thank you for your post and welcome to the community. We're sorry to hear about the issue with your Tv box recording service. Please do let us know how the visit goes. ^Martin Re: XGS-PON & Volt Hi Cameron121, Thank you for your post. We're sorry to hear you haven't had your speed boost. We can certainly take a look into this for you. I will private message you now to confirm your details. ^Martin Re: Need new Hub Hi ABowes, Thank you for your post and welcome to the community. We're very sorry to hear about the issue with your hub. For a replacement hub an engineer visit is needed to review if a replacement would resolve a problem. ^Martin Re: failure to implement renewal contract Hi Paulrt312, Thank you for your post and welcome to the community. We're very sorry to hear about your renewal offer not showing on the account. We can certainly take a look into this for you. I will private message you now to confirm your details. ^Martin Re: Netflix activation failure Hi MoG2, Thank you for your post and welcome to the community. We're very sorry to hear about the issue with your Netflix activation. We can certainly look into this. I will private message you now. ^Martin