ContributionsMost RecentMost LikesSolutionsRe: Why is VM randomly marking some emails as junk - serious consequences Hi hackneyuser, Thank you for your post. We're sorry to hear that the emails you have received went to your spam inbox. There can be many different reasons why an email would go to a Spam inbox. If you are to have further emails from that email address you should be able to mark furture emails to go into your main inbox. ^Martin Re: Defunk email Primary Account Hi dibott, Thank you for your post and welcome to the community. We're very sorry for any issue you're having accessing your online account. We can certainly take a look into this for you. I will private message you now to confirm your details. ^Martin Re: Mega TV and Netflix Thank you for that information. We can certainly take a look into the account for you. I will private message you now to confirm some details ^Martin Re: Locked out of O2 ID accounts Thank you for that. I will private message you now to confirm some details. ^Martin Re: Farcical Situation re botched install Hi ajf33, Thank you for your post. We're very sorry to hear about the issue you've had since your install. We can certainly take a look into this for you. I will private message you now to confirm your details. ^Martin Re: Mega TV and Netflix Hi Lovo, Thank you for your post and welcome to the community. To confirm, did you have Standard Netflix (with ads) on the previous contract or a higher tier one? ^Martin Re: Email account not closed despite requests Hi Mick25, Thank you for your post and welcome to the community. We're sorry to hear that the email address hasn't been closed yet. We can certainly take a look into this for you. I will private message you now. ^Martin Re: Contract includes Netflix but it's not been set up Our apologies for the delayed response. What we will do is private message you now to take some details so we can look into this. ^Martin Re: Land line. Hi KarenBarber, Thank you for your post and welcome to the community. We're very sorry to hear about the issue with your landline. We can certainly take a look into this for you. I will private message you now to confirm your details. ^Martin Re: getting onto website Hi Caz, Thank you for your post. We're sorry for any issue you;re having in accessing your online account. Has the advice from other member of this forum helped with resolving this matter? ^Martin