ContributionsMost RecentMost LikesSolutionsRe: Cannot access NTLWorld Account Hi SM235, Thank you for your post and welcome to the community. We can certainly take a look into this. I will private message you now to confirm your details. ^Martin Re: Account Sign-In Changes Hi Kemmi123, Thank you for your post and welcome to the community. You would need to sign into the online account via the main email address account holder. Once signed you can change the login email address. ^Martin Re: Relocating cable entry - Tech visit request Hi EdwardCC, Thank you for your post and welcome to the community. We can certainly look to help with getting this booked in. I will private message you now to confirm your details. ^Martin Re: VM Connect "Account is inactive or closed" Thank you for that information. Can you confirm if you have been able to try resetting the password for the online account and trying again on the Connect app? ^Martin Re: Can send emails to Blueyonder email but not from Blueyonder Hi jamesBond1, Thank you for your post. We're sorry to hear about the issue you're having with your Blueyonder email address. If you wish to have these email addresses stopped but are concerned about emails from ourselves you can do that via your online account? ^Martin Re: Trying to access email - getting Forbidden message Hi fpmalia, Thank you for your pose and welcome to the community. We're very sorry to hear about the issue you're having with your email address and now online account. We can certainly take a look into this to see what can be done to assist. I will private message you now. ^Martin Re: Grey Box Installed, destroying property Hi Bev16, Thank you for your post and welcome to the community. We're very sorry to hear about the box being installed and the damage. We can certainly take a look into this and ensure it has been passed to the relevant team. I will private message you now. ^Martin Re: Struggling to reach support to book an engineer Hi tysyd2023, Thank you for your post. We're sorry to hear about the cable in your garden. We can certainly get an engineer out to see about getting this fixed for you. I will private message you now to confirm your details. ^Martin Re: Virgin Media blocking email from outlook.com Hi qwertyuiop2, Thank you for your post. We're very sorry you're also having this issue. Do you know if the blueyonder email address gets any notification of blocking the email address? Did your email include any attachments, etc? ^Martin Re: Transfer BT number to Virginmedia You're welcome ^Martin