ContributionsMost RecentMost LikesSolutionsRe: Name spelt wrong That is unusual, the option should be there. Is there a different page you can try? ^Martin Re: Can't access Virgin account. Our apologies for the deayed response. I will private message you now so we can investigate further. ^Martin Re: PLEASE just install the cable to my property!!! Hi Scooter73, Thank you for bringing this to our attention. This certainly isn't what we want for anyone. We cannot arrange call backs over this platform but I will private message you now to confirm some details so I can look into this further. If you would like to proceed with that then please do respond to the message. ^Martin Re: Netflix Activation Hi ChrisPK85, Thank you for your post and welcome to the community. We're very sorry to hear about the issue with getting your Netflix activated. To confirm, have you been on your online account to try this? ^Martin Re: Can’t login to My Virgin Media after bereavement Hi Nicolejoanne, Thank you for your post and welcome to the community. We're very sorry to hear about your bereavement. I am more than happy to take a look into this for you. I will private message you now to confirm some details. ^Martin Re: Want to return unused 360 upgrade kit Hi MorganaNK, We're very sorry that is still on your account. Charges on an account would come the package you're on. Not the equipment. We can take a look into this for you. I will private message you now to confirm your details. ^Martin Re: No record of O2 VOLT SIM orders? Thank you for that information. Has it passed 14 days since you placed the order? ^Martin Re: Train up customer service Hi Covcityfc1987, Thank you for your post. We have checked and we did advise that we are investigating the matter and will be back in touch. Not that someone would contact you. Please bare with us while this is still being investigated. ^Martin Re: VM analogue landline dead Hi alestescarrow, Thank you for your post. We're very sorry to hear about the issue with your landline service. We can certainly take a look into this for you. I will private message you now to confirm your details. ^Martin Re: Ethernet works fine, but WiFi isn't broadcasting Hi sinalta, Thank you for your post. We're very sorry to hear about the issue you had with your WiFi. We're glad to hear this is now all sorted for you. ^Martin