ContributionsMost RecentMost LikesSolutionsRe: LG Sound Bar auto-on no longer working since adjusting 360 audio settings Hi Abrahs, Thank you for your post. We're sorry to hear about the change up with your remotes function. To confirm, are you trying to get the Virgin Media remote to control the 360 box, the Tv & the sound bar? ^Martin Re: Ntlworld email compromised Hi pauline6, Thank you for your post and welcome to the community. We're very sorry to hear about the Ntl world email address. We can certainly look into this for you. I will private message you now. ^Martin Re: Virgin media charged me different price than i agreed to when upgrading Hi Brendan123453, Thank you for your post. We're sorry to hear about what has happened with your renewal. We can certainly look into this for you. I will private message you now to confirm some details. ^Martin Re: Return Equipment Hi ironage12, Thank you for your post. We're sorry to hear you have been advised you will be charged for equipment you don't have. To confirm, did the engineer leave anything to confirm they were taking it away? ^Martin Re: WiFi down Hi BLou, Thank you for your post and welcome to the community. We're very sorry to hear about the issue with your broadband service. Is this still ongoing? ^Martin Re: Static IPs? Hi aatwo, Thank you for your post. We do not provided static IP address on residential accounts. If you wish to take out a business account you would need to contact the business sales team. Here is the contact page: https://www.virginmediabusiness.co.uk/help-and-advice/get-in-touch/contact-us/ ^Martin Re: Just joined Virgin Media but 3 days in and problems. Thank you for keeping us updated RusCJ. How has the service been today? ^Martin Re: Intermittent connection Thank you for that information. We can certainly look into arranging an engineer for you if this is needed. I will private message you now to confirm your details. ^Martin Re: Hub 5.0 Connection Loss Thank you for that information DenzilDexter. Did the engineer advise a timeframe for that? ^Martin Re: Oops something went wrong Thank you for that. To confirm, have you tried this on a computer or laptop? ^Martin