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Martin_N

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Joined 8 years ago

10979 Posts85 Likes412 Solutions

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Re: Problem with VM iPhone TV control app
Hi peterts, Thank you for your post. We're very sorry for any issue you're having with that app. Does it advise specifically that it needs to be changed your email address or just a different email address? ^Martin
4 hours ago Place Managing Your Account - Cable
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Re: How to retrieve and change a forgotten password from email NTLworld.com
Hi Mark107, Thank you for your post and welcome to the community. We're sorry to hear about the issue with your email address. To confirm, do you have an active Virgin Media Broadband account? ^Martin
2 days ago Place Managing Your Account - Cable
24Views
0likes
5Comments
Re: Virgin TV Go in web browser not working
Thank you for that information. To confirm, is it happening with different web browsers? Do you have any VPN's on your PC? ^Martin
2 days ago Place TV on the go
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Re: Old ntlworld email account hacked - help!
Hi Sbenf, Thank you for your post and welcome to the community. We're very sorry to hear about the email addresss being hacked. We can look to get this deleted for you. I will private message you now. ^Martin
5 days ago Place Email
6Views
1like
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Re: delete old blueyonder account
Hi slamdunk, Thank you for your post and welcome to the community. I can certainly look to help with getting this deleted. I will private message you now. ^Martin
5 days ago Place Email
5Views
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Re: Left VM, got my final bill... then got a new £182/month contract?
Hi jk001d7182, Thank you for your post. We're very sorry to hear you got a new contract. We can certainly take a look into this for you. I will private message you now to confirm your details. ^Martin
5 days ago Place Managing Your Account - Cable
18Views
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Re: New contract
Hi mburnip12, Thank you for your post. What is it specifically you need to discuss about your contract? ^Martin
5 days ago Place Managing Your Account - Cable
10Views
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0Comments
Re: Can’t enter a “valid” email address on sign in
We have reached out and requested an update. If you wish to DM me we can discuss this further. ^Martin
6 days ago Place Managing Your Account - Cable
36Views
0likes
7Comments
Re: Unable to switch to eBilling—dropdown includes Post and still charging £1.75
Hi munglebrush, Thank you for your post and welcome to the community. We're sorry to hear you're having issues with switching to e-billing. We can certainly look to help with this. I will private message you now. ^Martin
7 days ago Place Managing Your Account - Cable
6Views
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Re: Can’t find my account number
Hi UnburiedBones, Thank you for your post and welcome to the community. We would say it is a little early to register an online account yet. You will get your contract documents sent to you soon and that should provide further information. ^Martin
7 days ago Place Managing Your Account - Cable
2Views
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0Comments