UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi,Can anyone recommend a good mesh network to use with my Superhub 4 please? Don't want to pay the earth for it and will mostly be connecting phones, tablets etc. to it.Thanks
Hello, I recently got a Pod from Virgin Media due to internet speed issues in my office upstairs. I have now installed this and checked the "Virgin Connect" app which shows some devices have connected to it. However, my work laptop, which is the main...
I have a permanent red light in my router and I have followed the advice on other post with the same problem.
I am disabled, totally housebound and live alone. Because of my isolation I am dependent on my broadband and landline phone services to keep me connected to the outside world. I’ve tried contacting you by phone. But your customer service abroad canno...
Honestly I'm genuinely just desperate at this point to find anybody who is able or better yet willing to help me… please if anybody has experienced anything similar please please please advise! Apologies in advance for the lengthy post…Hi, i have rec...
I have my hub set up in modem mode and have had it running successfully for years. Over the past get weeks we keep getting Internet drop outs for up to an hour and also latency issues. The virgin tools say nothing is wrong. What are the next steps as...
Hi there,We are having the same issue, have had a solid red light for weeks now and signal has become more and more intermittent. Have reset the Hub 3.0 several times with full power cycle. Tried smart WiFi on and off and ran diagnostic tool through ...
My hub 3.0 has a constant red light. I have switched off, unplugged, disconnected and reconnected all cables securely, but the red light persists. Wi fi is working fine and the hub is not overly hot. However the red light should not be on, should I? ...
Hi we are reconfiguring our lounge and want to move our Virgin broadband and TV box to another part of our room , what is the cost and how long would I have to wait ? Thanks . Anthony.
Hello team at VM, Have had an issue now for around 3 months, mainly the issue is with the WI-FI, the Hub3 has got a red light on it, as though it is on modem mode? Have read online that this is a fault with the router. I have had this router now for ...
