Networking and WiFi
For queries with home networking and all things WiFi
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UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

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Sephiroth by Alessandro Volta
  • 0 replies
  • 59 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

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Connection intermittent issue

Hello,We have been experiencing intermittent issues several times daily for months. All devices are connected via ethernet, so it's not a wireless issue. We also have had a new HUB 5 recently, so it is not the hardware itself either.I put a network m...


WiFi keeps dropping

Morning  How do I get an engineer to come and check my Hub3 box? My WiFi keeps dropping out. I’ve done all the asked checks everything seems ok coming in but I think it’s when it gets to the router.  Thanks for your help.  [MOD EDIT: Subject title ch...

Skins by Joining in
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  • 0 kudos


Our wifi is atrocious, has been for a long time now. Have contacted several times only to be told that from your end it's fine. We have had no lights on router for months and months and it continues to drop Internet out. I have been a customer for ov...

LjsVC51 by Joining in
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Hub 5 connecting to Surfshark VPN

Hi all,  I am trying to sure up a bit of security with my vpn and putting all my “smart” home devices onto my guest network as I understand this adds another layer of security for the main network and the devices connected to question is whethe...

Bowsa by On our wavelength
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I ordered a router and it hasn't arrived.

Hi, I started a new contract for the Gig1 package and ordered the hub on 05/07/23 but have not received the hub or an account number so I cannot contact Virgin for help.I received two emails straight after ordering, one with the contract summary and ...

hppat by Joining in
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2 Wi-Fi networks with hub5 and google nest?

Hi. I'm installing google nest with virgin hub 5. All seems OK and new network running. But I seem to now have 2 Wi-Fi networks, one from the hub5 itself and one from the Google nest.  Do this conflict, or in any way impair each other?  Also, have di...

Huwes by Joining in
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VM Connect app issues

The app has been updated today and now when trying to use the app it keeps saying Optimise your Wi-FiAccept this to run and it takes 15-20 minutes.Try using the app again and it comes up with the same messageAny advice as I now cannot use the app 

tom-t by Dialled in
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Unable to scan using connect app

App won’t let me scan round house, keeps says connect to hub ( which I am). Now approaching 48 hours of feeling shut out from communication with VM. I just need a pod for my kitchen… please

Lesley14 by Joining in
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No service

Hello,I have no internet since Wednesday  5th July and logged a complaint. Technician came in on Friday and he stated  there is a complete power loss and out side wire needs to be redone completely and left stating I should get a call before closing ...

amc1987 by Tuning in
  • 4 replies
  • 0 kudos