Forum Discussion

patiuk786's avatar
patiuk786
Settling in
11 days ago

WiFi Pod black

My WiFi Pod black won't connect to hub 5, it was previously connected to hub 4 and working, can anyone help?

 

5 Replies

  • Client62's avatar
    Client62
    Alessandro Volta

    Contact the VM Activation number 0800 953 9500
    request the black VM Pod is re-paired to the replacement Hub 5.

    • patiuk786's avatar
      patiuk786
      Settling in

      Been on the phone for 45 minutes, apparently they paired the mac addresses, activated it. We rebooted both hub and black pod but still getting pulsing white light on the pod. Anymore advice fellow community members?

      • Client62's avatar
        Client62
        Alessandro Volta

        The never ending re-pairing fiasco continues. It is a problem the Activation Team have to solve even if it means supplying a new VM Pods and sending the original VM Pod back.

        The sad thing is had this been a typical retail Wi-Fi repeater you would have had it sorted in 10 mins and not needed time on the phone to VM.  E.g. a device like :

        https://www.toolstation.com/tp-link-wi-fi-range-extender/p52846 

  • The mad thing is that it worked a treat with my hub 4, within 10 minutes it worked. They said they will send another pod, let's see!

    • Client62's avatar
      Client62
      Alessandro Volta

      Remember all VM kit is rented. We do not own it.

      So retain the VM Pods that is now not working, VM will want it back even if that is years down the line and at the point of cancelling the service & VM are super quick to charge for kit that can not be returned.