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bdw's avatar
bdw
Superfast
2 days ago

Hub 5 Old SSID?

Hi,

My old hub was recently replaced with a Hub 5. This is working OK but it is connecting to the old SSID and the new one is not listed on the available connections. 

It's showing the connection as VM1234nnn 2 where nnn is the old ID instead of VM1234new, which is the new number. When I try to access the Hub settings online it is rejecting my password despite already being logged on with this password.

My mobile phone, tablet and laptop all connect to the new ID with no issues. When I try o connect to the hub settings using my mobile it again rejects the password, again while connected to the wifi using this password.

It seems to be working OK but I would like it to be sorted and also be able to access my hub settings. Any ideas? Could it be a local setting on my PC?

 

5 Replies

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  • legacy1's avatar
    legacy1
    Alessandro Volta
    2 days ago

    The hub has a new password listed on it use that.

    any wifi booster/extenders need to be reset 

    • bdw's avatar
      bdw
      Superfast
      20 hours ago

      I'm using the new password and I don't use boosters.

       

      • Adduxi's avatar
        Adduxi
        Very Insightful Person
        20 hours ago

        The "settings" password on any VM Hub is not the same as the Wifi password.  Both passwords should be on the bottom of the Hub.  Note of advice, work on the settings console is best done over a cabled connection, not over Wifi.

  • Client62's avatar
    Client62
    Alessandro Volta
    2 days ago

    There is a setting in the VM Connect app that causes a replacement VM Hub to take on the credentials of the previous VM Hub. 

  • bdw's avatar
    bdw
    Superfast
    20 hours ago

    It's OK on the laptop and other devices. It's only on my PC that I see the problem.