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3 Replies
- AdduxiVery Insightful Person
You can also check for a loose cable as not all properties have a socket. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. If it is a loose cable only, you will need one of these to connect the Quickstart cable. https://www.diy.com/departments/slx-f-type-satellite-cable-coupler/5028422001905_BQ.prd
Try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday and explain the situation. - crcuellarJust joined
Hi. I checked and no VM box was found. I was able to book an appointment with an engineer.
Thanks a lot for you reply!- David_Bn
Forum Team
Thanks for your post on our Community Forums crcuellar, and a very warm welcome to you!
Pleased to see that we have been able to have an engineer sent out to you and we certainly hope this matter is now resolved for you.
Any issues with your services moving forward, do feel free to report back to our Community Forums and we'll be on hand to assist you further where required.
Thanks,
David_Bn
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