Forum Discussion

crcuellar's avatar
crcuellar
Just joined
2 months ago

How can I book a engineer for a broadband socket installation?

I am unable to speak with someone from Virgin Media so I can book an engineer appointment for a broadband socket installation. 
I ordered the Quickstart installation kit for the broadband but I noticed I also need the correct socket to connect the hub. 

Any help would be appreciated!

Thanks. 

3 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 months ago

    You can also check for a loose cable as not all properties have a socket.   Look outside for a brown or grey VM box on the wall and trace the cable to the inside.  If it is a loose cable only, you will need one of these to connect the Quickstart cable.  https://www.diy.com/departments/slx-f-type-satellite-cable-coupler/5028422001905_BQ.prd
    Try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday and explain the situation.

  • crcuellar's avatar
    crcuellar
    Just joined
    29 days ago

    Hi. I checked and no VM box was found. I was able to book an appointment with an engineer. 
    Thanks a lot for you reply!


    • David_Bn's avatar
      David_Bn
      Icon for Forum Team rankForum Team
      26 days ago

      Thanks for your post on our Community Forums crcuellar, and a very warm welcome to you!

      Pleased to see that we have been able to have an engineer sent out to you and we certainly hope this matter is now resolved for you.

      Any issues with your services moving forward, do feel free to report back to our Community Forums and we'll be on hand to assist you further where required.

      Thanks,

      David_Bn