Broadband Installation
Moved to a new house early this month. Opted to continue with Virgin. Outside installation completed and was advised we would wait for 2 weeks(20th ) to get the installation completed. Installer comes on the 20th, says there is an issue with the work done outside so essentially cannot get us connected. There after get an email that we have to wait till the 6th of December, another 2 weeks for the work to be done. Meaning we have been put at the back of the line again. Should this not be fast tracked? Being we already waited for 2 weeks? This means no connection for a month. This is worrying.
I'm afraid VM don't do fast tracks. Once they have handed over the outside work to their subcontractor they seem to lose all control of the job. If that outside work hasn't been completed properly then you could be in for a long wait.
The standard advice for people in your position is to keep good records of all communications from VM, to support your subsequent claim for compensation.