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sl1m_tc's avatar
sl1m_tc
Dialled in
4 months ago
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Urgent Help Needed – Broadband Installation Delay and UK Customer Service Contact

Hi everyone,

I’m reaching out to see if anyone in the UK customer service team can help. I was told that the broadband installation pull was supposed to happen yesterday, but so far, nothing has been done. I've been trying to speak with someone in the UK after multiple attempts, but all I've been connected with is customer service in India. While I appreciate their efforts, I feel that the service has not met the standard I'm used to receiving here in the UK.

I requested a move last week and have been waiting patiently for updates over the past few days. Unfortunately, I haven’t been able to get clear answers or support. As I’m in priority service with two young children, it’s crucial that the broadband installation is completed as soon as possible.

If any UK-based customer service representative is reading this, could you kindly get in touch to assist me with getting this resolved?

Thank you in advance for your help.

  • From another thread:

    Contact the Pre-Install Team directly on 0800 052 1734 and then Option 2. The teams can get quite busy throughout the day, so it's usually best to call early in the morning (8AM - 10AM) or later in the evening (7PM - 8:30PM).

  • From another thread:

    Contact the Pre-Install Team directly on 0800 052 1734 and then Option 2. The teams can get quite busy throughout the day, so it's usually best to call early in the morning (8AM - 10AM) or later in the evening (7PM - 8:30PM).

  • Tudor's avatar
    Tudor
    Very Insightful Person

    Cable pulls are done by contractors, not VM staff. There is often little communication between the two.

  • Hi sl1m_tc 👋

    Welcome back to our Community Forums and thanks for your post. 

    I am sorry to hear for the delay with your install.

    If you give the Pre-Installs team a call on the number provided on this thread, they'll be able to provide you wit an update.

    If we can help with anything else, do let us know.