NE34 outage - now over 3 weeks

Is there any information on a true resolution date for this?

I've been told 6 times "We have identified the problem and an engineer is on the way. The estimated repair time is now..."
17/06 13:15 ... failed to resolve
19/06 09:00 ... ditto
25/06 14:00 ... ''
27/06 14:00 ... ''
30/06 14:00 ... ''
Now saying 04/07 14:00, not that I have any faith left to trust that.

This is ridiculously poor service and communication.

The AI backed chatbot did inform that they need a road closure notice from the council to get the work done, just I have no idea how to find out if that is approved, an only wait until Friday to either have internet back or another reschedule text with no trustable information.

If I was nearer the end of my contract, I'd have jumped ship already :'(