NE34 outage - now over 3 weeks
Is there any information on a true resolution date for this? I've been told 6 times "We have identified the problem and an engineer is on the way. The estimated repair time is now..." 17/06 13:15 ... failed to resolve 19/06 09:00 ... ditto 25/06 14:00 ... '' 27/06 14:00 ... '' 30/06 14:00 ... '' Now saying 04/07 14:00, not that I have any faith left to trust that. This is ridiculously poor service and communication. The AI backed chatbot did inform that they need a road closure notice from the council to get the work done, just I have no idea how to find out if that is approved, an only wait until Friday to either have internet back or another reschedule text with no trustable information. If I was nearer the end of my contract, I'd have jumped ship already :'(