NE34 Intermittent Loss For 3 Days

its been a week now and its rare I can find this forum nevermind connect to the net. Stop talking n get it fixed! I've had many ftp files d/l empty files with zero content and we reboot the hub5 at least 4 times a day to reconnect (literally rebooted it now to get here).The routers riddled with t3 critical timeouts etc. So post a new hub out for starters and/or get someone to call or give me a number to call this is extremely frustrating! We've been here since telewest and it's a rarity for outages and interruption which we've suffered for a day or 2 over the years with upgrades or issues but this is dragging on with nothing happening...

HELP!

You won't get any further information by ringing.

You'll just have to hold out till it's resolved.

Hi rightclickfix,

Thanks for your post and welcome to our community.

I'm very sorry to hear about the service issues you're having. 

Please check all the white cables are connected securely to the Hub, any TV boxes, splitters and the wall socket.

Please then reboot the hub. 

If that doesn't resolve things, you'll need an engineer visit.

I'll send you a private message now. 

If you do requite the engineer visit, please pop back to me there and I can get that arranged for you.

Please look out for the envelope in the top right of the page. 

well we did phone and we got an engineer out n he fixed it! don't believe the hype!

We've all got hotspots on our phones which for my accountancy daughter was fine, however I tf large amounts of data to/from servers daily hence the need for 1gb connection. Also, many people out there might not have a clue what a "sla" is or a 30 day sim card and also may not know of the residential vs business issue? Most end users just want the net. (full stop). So maybe rather than act like a broken record, maybe create a post informing us/them of it instead (sticky it so you can paste it) of trolling posts repeatedly and save yourself a lot of time :)