Intermittent loss of connection
Hey - not sure if I am in the right place to post, but since having gigabit BB installed I have been experiencing intermittent drops in connection (main use is via a LAN cable connected laptop). I have a hub 5 and noticed that the power levels do not seem to be very "healthy"? Also - lots of activity in the network log:
Network Log
24-11-2024 21:54:38 | critical | 16 consecutive T3 timeouts while trying to range on upstream channel 8;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
24-11-2024 21:54:38 | critical | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
24-11-2024 21:53:30 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
24-11-2024 20:08:55 | notice | CM-STATUS message sent. Event Type Code: 4; Chan ID: 11; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
24-11-2024 20:08:23 | warning | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
24-11-2024 20:08:13 | notice | CM-STATUS message sent. Event Type Code: 4; Chan ID: 11; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
24-11-2024 20:08:07 | warning | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
24-11-2024 20:07:20 | notice | CM-STATUS message sent. Event Type Code: 4; Chan ID: 11; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
24-11-2024 20:06:51 | warning | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
24-11-2024 20:06:09 | notice | CM-STATUS message sent. Event Type Code: 4; Chan ID: 11; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
24-11-2024 20:05:23 | warning | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
24-11-2024 20:02:51 | notice | CM-STATUS message sent. Event Type Code: 4; Chan ID: 11; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
24-11-2024 20:02:33 | warning | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
24-11-2024 19:10:42 | notice | CM-STATUS message sent. Event Type Code: 4; Chan ID: 11; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
24-11-2024 19:10:25 | warning | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
24-11-2024 18:51:08 | notice | CM-STATUS message sent. Event Type Code: 4; Chan ID: 11; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
24-11-2024 18:50:45 | warning | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
24-11-2024 18:48:09 | notice | CM-STATUS message sent. Event Type Code: 4; Chan ID: 11; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
24-11-2024 18:48:07 | warning | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
24-11-2024 18:42:04 | notice | CM-STATUS message sent. Event Type Code: 4; Chan ID: 11; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
24-11-2024 18:41:43 | warning | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
24-11-2024 18:33:48 | notice | CM-STATUS message sent. Event Type Code: 4; Chan ID: 11; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
24-11-2024 18:33:31 | warning | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
24-11-2024 18:29:56 | notice | CM-STATUS message sent. Event Type Code: 4; Chan ID: 11; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
24-11-2024 18:29:29 | warning | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
24-11-2024 18:28:40 | notice | CM-STATUS message sent. Event Type Code: 4; Chan ID: 11; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
24-11-2024 18:28:19 | warning | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
24-11-2024 18:28:16 | notice | CM-STATUS message sent. Event Type Code: 4; Chan ID: 11; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
24-11-2024 18:28:07 | warning | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
24-11-2024 18:27:24 | notice | CM-STATUS message sent. Event Type Code: 4; Chan ID: 11; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
24-11-2024 18:27:15 | warning | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
24-11-2024 18:26:34 | notice | CM-STATUS message sent. Event Type Code: 4; Chan ID: 11; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
3.0 Upstream channels
0 | 49600000 | 48.3 | 5120 | QAM 64 | 1 |
1 | 43100000 | 48.3 | 5120 | QAM 64 | 2 |
2 | 36600000 | 47.5 | 5120 | QAM 64 | 3 |
3 | 30100000 | 49.3 | 5120 | QAM 64 | 4 |
4 | 23600000 | 50.5 | 5120 | QAM 64 | 5 |
3.0 Upstream channels
0 | ATDMA | 0 | 0 | 0 | 0 |
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
3.1 Upstream channels
6 | 10.4 | 43.0 | 2K | QAM 256 |
3.1 Upstream channels
6 | OFDMA | 208 | 74000000 | 36 | 0 |
3.0 Downstream channels
1 | 331000000 | -2.3 | 39 | QAM 256 | 25 |
2 | 139000000 | -5.7 | 36 | QAM 256 | 1 |
3 | 147000000 | -6 | 35 | QAM 256 | 2 |
4 | 155000000 | -5.3 | 36 | QAM 256 | 3 |
5 | 171000000 | -5.8 | 37 | QAM 256 | 5 |
6 | 179000000 | -5.5 | 37 | QAM 256 | 6 |
7 | 187000000 | -5.1 | 37 | QAM 256 | 7 |
8 | 195000000 | -4.8 | 37 | QAM 256 | 8 |
9 | 203000000 | -5 | 37 | QAM 256 | 9 |
10 | 211000000 | -4.8 | 37 | QAM 256 | 10 |
11 | 219000000 | -4.6 | 28 | QAM 256 | 11 |
12 | 227000000 | -4.6 | 35 | QAM 256 | 12 |
13 | 235000000 | -4.8 | 38 | QAM 256 | 13 |
14 | 243000000 | -4.8 | 38 | QAM 256 | 14 |
15 | 251000000 | -4.6 | 38 | QAM 256 | 15 |
16 | 259000000 | -4.3 | 38 | QAM 256 | 16 |
17 | 267000000 | -3.8 | 38 | QAM 256 | 17 |
18 | 275000000 | -3.4 | 38 | QAM 256 | 18 |
19 | 283000000 | -3.3 | 38 | QAM 256 | 19 |
20 | 291000000 | -2.9 | 38 | QAM 256 | 20 |
21 | 299000000 | -2.7 | 39 | QAM 256 | 21 |
22 | 307000000 | -2.7 | 39 | QAM 256 | 22 |
23 | 315000000 | -2.8 | 38 | QAM 256 | 23 |
24 | 323000000 | -2.5 | 39 | QAM 256 | 24 |
25 | 339000000 | -2.3 | 38 | QAM 256 | 26 |
26 | 347000000 | -2.5 | 39 | QAM 256 | 27 |
27 | 355000000 | -2.3 | 39 | QAM 256 | 28 |
28 | 363000000 | -2.2 | 39 | QAM 256 | 29 |
29 | 371000000 | -2.1 | 39 | QAM 256 | 30 |
30 | 379000000 | -1.8 | 39 | QAM 256 | 31 |
31 | 387000000 | -1.6 | 39 | QAM 256 | 32 |
3.0 Downstream channels
1 | Locked | 39 | 2533 | 211 |
2 | Locked | 36 | 144666766 | 4237 |
3 | Locked | 35 | 3131232273 | 639218 |
4 | Locked | 36 | 34469184 | 3087 |
5 | Locked | 37 | 7498652 | 4864 |
6 | Locked | 37 | 553795 | 2396 |
7 | Locked | 37 | 490723 | 2635 |
8 | Locked | 37 | 191037 | 2835 |
9 | Locked | 37 | 116191 | 3138 |
10 | Locked | 37 | 22882 | 3309 |
11 | Locked | 28 | 553712137 | 14333523 |
12 | Locked | 35 | 1645196 | 1633 |
13 | Locked | 38 | 11310 | 1578 |
14 | Locked | 38 | 10287 | 1753 |
15 | Locked | 38 | 4748 | 1547 |
16 | Locked | 38 | 4144 | 1724 |
17 | Locked | 38 | 3384 | 1646 |
18 | Locked | 38 | 2828 | 1564 |
19 | Locked | 38 | 2936 | 1438 |
20 | Locked | 38 | 2682 | 1497 |
21 | Locked | 39 | 2815 | 1495 |
22 | Locked | 39 | 2713 | 1291 |
23 | Locked | 38 | 2596 | 812 |
24 | Locked | 39 | 2784 | 972 |
25 | Locked | 38 | 3170 | 194 |
26 | Locked | 39 | 3670 | 473 |
27 | Locked | 39 | 4268 | 730 |
28 | Locked | 39 | 4561 | 1 |
29 | Locked | 39 | 4995 | 0 |
30 | Locked | 39 | 5727 | 65 |
31 | Locked | 39 | 5581 | 73 |
3.1 Downstream channels
33 | 94 | 4K | 1840 | QAM 4096 | 1108 |
3.1 Downstream channels
33 | Locked | 41 | 1.6 | 2312578073 | 180 |
Hi Solarwind,
Thanks for posting, and sorry to see you've had some connection issues. I've had a look from our side and it looks like we're aware of an ongoing connectivity issue, and I'll need to arrange an engineer visit.
I've popped you over a private message to confirm a few details before I do this.
Alex_Rm