Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
I recently moved house (26/19/23) to another virgin media area and have taken our identical package over with me but seemingly have been forced into a new minimum term without my consent. I need to challenge this as I don’t believe Virgin Media is en...
As per titleI renewed my contract online on the 24th oct. I was led to believe it was a continuation of the same package. The summary sheet that was emailed to me included TNT sports and sky sports. An All Sorted email dated 29th oct has the contract...
We have been with virginmedia for about 3 years now and I have been looking at the Upgrade package Upgrade your package or check out our latest deals for you. link in my account, when I click on the link the package states that my current package is:...
I phoned 150 thinking of leaving us option this morning because my contract is up on 15th October and I have had my bill showing the end of contract rise. I have been on the Ultimate Volt Bundle with an O2 sim attached. I was given a renewal price an...
My wife passed away 2 years ago the account was in her name, I took it over yet I'm still have issues as you system does not recognise me as the account holder. yet it's willing to take payment for the services.I last contacted virgin media around th...
Hi, I’m having trouble accessing my account and resetting my password! Whenever I try to use the link to reset my password an error message comes up to say I can’t reset my password right now as I don’t have additional details set up! Please can some...
For the last 6 months I have not been able to access my Virgin Media broadband bills from either the billing email link or from the web portal. I have had numerous telephone conversations with supposed support representatives but this has led nowhere...
I was recently charged £25 for having a service engineer around to sort out the mess the previous engineer left. I got in touch and was told it would be refunded. Well 2 weeks later it's still not been taken off.. Not happy
Signed up recently with installation booked for November 18th. All emails were in my full name - Anne-Louise Murray until the contract one. Since then my name on your system is Anne-Louis Murray.Please change this! It's not my name and as a new custo...
On 23rd May I spoke to Virgin Media to negotiate a new contract price, as my current contract was coming to an end,(it was an Ultimate Volt bundle at £85 p/month). The person I spoke to said she could reduce the price to just over £100 but if I went ...
