Bereavement

[terry639]

My wife passed away 2 years ago the account was in her name, I took it over yet I'm still have issues as you system does not recognise me as the account holder. yet it's willing to take payment for the services.

I last contacted virgin media around the 14/10/23 and was told a letter or email would be sent, still waiting.

Getting annoyed

Terry639

[jbrennand · Accepted solution]

 I will move your post into the  more appropriate "Account" forum.

A VM person will respond there in a day or so

[terry639]

Thank you

[Zach_R]

Hi @terry639,

Thank you for your posts and welcome to our community forums. We're here to help.

I'm so sorry to hear of your loss. It's a shame to hear that you're experiencing some account related issues, especially at such a difficult time. I'm going to send you a private message in a few moments to assist you further, so please respond to this when you can and we'll proceed from there.

Thanks,