on 28-03-2024 12:19
Hi All.
I arranged an engineers appointment for my aging father in law for Tuesday 27th, the engineer failed to keep this appointment.
Can you please help?
Regards B.
Answered! Go to Answer
on 28-03-2024 17:20
Thank you for joining me on private message @McBrian
Glad we got this all sorted and rescheduled for you and your father-in-law today.
If you believe the issue to be resolved you can mark the thread as resolved by clicking the helpful answer given and this will show anyone else having issue that an answer was given and direct them to the post, alternatively you can just like or 'kudos' the post if it helped you.
Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).
on 28-03-2024 12:21
Tuesday 26th 😶
on 28-03-2024 12:33
Hi @McBrian
Welcome back to the community forums
Really sorry to hear that the engineer did not turn up to the arranged appointment.
Was this for a fault or was the engineer requested to complete a request such as a rewire, relocation or something else not relating to a fault?
on 28-03-2024 12:53
Hi Carley.
Thanks for the quick response.
Yes it was for a fault, TV reception cuts out sporadically, sometime every few minutes for a few seconds. He has an original Tivo box. I've checked all the connections and rebooted the "dumb" router.
B
on 28-03-2024 13:08
Hmm possible an area outage was identified to be causing the issue. If so, then any appointments for a fault that could be caused by the outage is automatically cancelled, but the contacts on the account should have received notification of this.
Okay, let's check at our side to see what's happened @McBrian . If you've permission to access your father-in-law's account and pass account security we'll be able discuss this further with you over private message. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down.
on 28-03-2024 17:20
Thank you for joining me on private message @McBrian
Glad we got this all sorted and rescheduled for you and your father-in-law today.
If you believe the issue to be resolved you can mark the thread as resolved by clicking the helpful answer given and this will show anyone else having issue that an answer was given and direct them to the post, alternatively you can just like or 'kudos' the post if it helped you.
Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).