Carley_S
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Re: IDF-12B Error and unable to link O2 account
Hi dogshome Welcome to the Community Forums. Sorry to hear you've not been able to link your O2 account. Are you doing this from here through Virgin Media O2 ID? If you're looking to cancel your O2 SIM, then you would need to contact O2 directly on their available contact methods here. Please be aware that if the O2 SIM you're looking to cancel is primarily linked to your Virgin Media VOLT benefits, then you would not be eligible for the continued use of the benefits, and these may be removed from your package.8Views0likes0CommentsRe: Upload speed addon not provisioned
HI Luk4shO Welcome to the Community Forums. Sorry to hear of your concerns with your upload speed. We can see on the systems on our side that you've already been in touch, and this looks to be resolved. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.13Views0likes1CommentRe: Limited Connectivity
Hi Sohaib_119 Welcome to the Community Forums. Sorry to hear you're having issues with your services after your self-installation. We can see on the systems on our side that you've since been in touch with the team and look to have this resolved. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.11Views0likes0CommentsRe: Early exit fee from BT which VM promised to Pay
Ah okay. So you should have received an email from the team on or around the date you signed up with us, possibly gone into your spam folder, regarding sending your final bill to them, so they can look into this. Are you able to double-check if you have this email? If you have sent the email already, can you advise when you sent this? Keep us posted with how you get on9Views0likes0CommentsRe: New Contract
Hi Pilotatsea66 Welcome to the Community Forums. Sorry to hear of your concerns with your renewal deal not being as described. Just to confirm, on all our packages, there will be an April price rise of £3.50 each April. Are these the incremental increases you're referring to? We do not offer deals where the packages would increase each month over 2 years. Is it that the price of the monthly amount is wrong compared to what you agreed, or is it something to do with the discounts applied?8Views0likes0CommentsRe: No notice of closure of NTLWORLD Email
Hi Fokkerjockey Welcome to the Community Forums. Sorry to hear of your concerns with your email closing. As some of my colleagues have already advised, if you do not have an active Virgin Media broadband service, then you would not be eligible for use of our email services. Access to the email address will only be maintained for a minimum of 90 days after disconnection. After this point, the email address can be deleted at any point. Any access you have had after 90 days of the service disconnecting has been when you were not eligible for this service, and you should not have had access to keep and use our email. We can only apologise for the inconvenience caused by us now removing our email service from you.5Views0likes0CommentsRe: Early exit fee from BT which VM promised to Pay
Hi Wood1 Welcome to the Community Forums. Sorry to hear of your concerns with your BT early disconnection fees. Where did you see or agree to the deal with early disconnection fees for switching would be paid by Virgin Media? If this was a door salesperson, have you the proof and documentation and follow their instruction? What was advised, please?23Views0likes3CommentsRe: Upgrade Tivo to 360 BOX
Hi ironage12 Welcome to the Community Forums. Sorry to hear of your concerns with an upgrade order not showing on our online account. It can take up to 14 working days for an online order to be processed on our side. You should receive further information regarding this soon. If you have not heard anything after 14 working days from your order, please do let us know, and we can assist further.32Views0likes1CommentRe: Sky Sports Not Allowing Sign In Via Virgin Account
Hi Clarkster2901 Welcome to the Community Forums. Sorry to hear you're having issues accessing Sky Sports and TVGO. Have you registered for a Virgin Media O2 ID recently? If so, your permissions may have changed, and you would need to sign in again. Can you try deleting your cache and cookies on the device to see if this helps? If you haven't yet registered for Virgin Media O2 ID, can you try signing in and following the steps here. Once completed, please try Sky Sports and TVGO again, and let us know how you get on.16Views0likes0CommentsRe: Wished I'd never used virgin
Hi Lj711 Welcome back to the Community Forums. Sorry to hear of your concerns about your son's billing. You can register power of attorney by email or post from the information available here if you still need. When you check the contract in relation to the bill that has been sent, does the monthly amount differ from what has been charged? We do charge in advance for our services, so the first bill would be a double bill, including any activation/installation fees chargeable to the account.43Views0likes0Comments