Carley_S
Forum TeamJoined 4 years ago
User Profile
Forum Team
User Widgets
Contributions
Re: No internet for 4 days now
Thank you for detailing this kduran02 We can see on the systems on our side that you have since contacted us and spoken with the team, who have actions in place to investigate this further. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.8Views0likes0CommentsRe: Nightmare situation that’s been going on for months .
Hi Bibby3 Welcome back to the Community Forums. Sorry to hear of your connection concerns. We can see that you've been speaking about this issue already in a private message with one of my colleagues who has asked for questions. Should you need any further support on this, please reach back out on your already open private message and they'll be able to assist you further should you still need.6Views0likes0CommentsRe: Hub 5 power levels too high
Hi mgilbert3 Welcome back to the Community Forums. Sorry to hear of your service concerns. Checking the systems on our side, we can see that the hub is out of specification and needs further investigation through an engineer visit. Please join me in a private message so I can locate your account and pass the account security. You can see your private messages at the top of the page, in the envelope icon, or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and selecting 'Messages' from the drop-down.10Views0likes0CommentsRe: Fitting new hub to old NTL wall box.
Hi Craftyfran Welcome to the Community Forums. Sorry to hear of your concerns with your Quick Start installation. Have you been able to contact the team to investigate this for you, as kindly advised by our Community members? Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.Re: Can't link accounts
Hi sjhfish Welcome back to the Community Forums. Sorry to hear you're unable to complete the Virgin Media O2 ID set-up. Your account number and area code/site ID should be included in the email you used to request a Virgin Media service installation. If you still have access to this, you can try searching for keywords such as site ID, or area code to see if this locates the emails from us that contain this information. It is also included in our billing if you have access to any of these. The account number is not something we or agents would be able to advise you of over the support contacts available. Let us know if you've been able to locate our correspondence emails from when you first signed up to join us.11Views0likes0CommentsRe: DEVICES
Hi jbutt47208 Welcome to the Community Forums. Sorry to hear of your concerns with registering your device on the TVGO app. I can see you're already being supported on this concern in another thread. Please respond to my colleague who is supporting you on your other post, and they'll be able to assist you from there4Views0likes0CommentsRe: Moving my cable to another entry point
Hi theepikajey Welcome to the Community Forums. With an external cable re-routing request, this is a different process than an internal re-wire or equipment relocation request. This may not be possible to re-route the cables as you're requesting, and any construction work needed may be chargeable. Are there any concerns you have for the cabling, which is the reason you're requesting it to be moved, or is it that you're just having work done on your property, like an extension?10Views0likes0CommentsRe: Landline Outgoing Calls Suspended
Hi richo Welcome back to the Community Forums. Sorry to hear of your concerns with your landline. Are you able to accept incoming calls from your landline? If not, do you hear a dial tone at all when you pick up the handset? Any other handsets in the home? If so, ensure they are correctly seated in their bases. Do you have any other devices connected to the landline at all, such as a third-party answerphone machine or backup phone?26Views0likes0Comments