Carley_S
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Re: Just signed up
Hi GLester Welcome to the Community Forums. Sorry to hear you've not been able to find your account number. This would be in the confirmation email you received, rather than your contract information/summary sheet. It's located near the top, with your site ID as well. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.5Views0likes0CommentsRe: Delete secondary email addresses
Hi Robertos42 Welcome back to the Community Forums. Sorry to hear you've not been able to delete a secondary email. The option to delete a sub-account is usually within the main account. There may be another issue raised with the recent single sign-on process that was introduced this week. Are you accessing your online account through the app or via the browser? Do you see any sub-account information in your online account, or is it just this 1 email that is missing from the list? Do you get the same error when using another device or browsers at all?47Views0likes0CommentsRe: Sub account email access
Hi Elliebluey Welcome back to the Community Forums. Sorry to hear of your concerns with your secondary account access. If you have a ticket raised, then these can take up to 5 working days to be investigated. In the meantime, are you able to post here with your specific concerns and the error code you're seeing and we'll look to support further.27Views0likes0CommentsRe: Cannot log into Email using Web Browser
Hi jra505 Welcome back to the Community Forums. Sorry to hear of your concerns with your email access. Are you able to sign in to your My Virgin Media online account from here? Follow any steps that come up to register/merge any MYO2 account you may have, and keep us posted with how you get on.17Views0likes0CommentsRe: Unable to change password - please help
Hi alienor Welcome back to the Community Forums. Sorry to hear of your concerns with accessing your online account. Glad to hear that you've been able to resolve this on your side. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.9Views1like0CommentsRe: New VM02 oauth has broken SkySports login
Sorry to hear this Grhankmarvin I'm not able to understand what you've posted here. Are you able to sign in to your My Virgin Media online account? If not, please advise us what happens on your side? Do you see error messages or error codes when accessing your My Virgin Media online account?5Views0likes0CommentsRe: Not able to link virgin media account to virgin media O2 ID account
Hi Kartman Are you able to provide us with an image of your error you're seeing? We'll show this to the team on our side to investigate further. Ensure all personal information captured on the screen is removed/blocked.27Views0likes0CommentsRe: £3 extra a month email is this to re contract
If you would like to take the offer, then you can apply for this through the link in the email. Check the terms and conditions as advised, as it sounds like this would enter you into a new 24-month contract with us, should you wish to proceed. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.3Views1like0CommentsRe: Unable to access my virgin media account
Hi dcweather Welcome back to the Community Forums. Sorry to hear of your concerns with the recent changes to our online account sign-in process. When an IT ticket is raised, we advise that this can take 5 working days for the team to investigate. In the meantime, does your wife have access to their account through their own sign-in through Virgin Media webpages?18Views0likes0CommentsRe: Can't register Virgin Media account
Hi jaelpembele Welcome back to the Community Forums. Sorry to hear you're having issues with registering your online account. Are you able to try clearing your cache and cookies from the device to see if this resolves this for you? If not, does trying to register on a different browser or device work? Use this link here to register for your online account.4Views0likes1Comment