Carley_S
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Re: Asked to pay early termination fee
Hi Ashashameer Welcome to the Community Forums. Sorry to hear that you've been issued a Section 21 notice and are unsure where you're moving to at this time. If you have provided your 30-day disconnection notice already, then you do have up to 30 days to let us know of your situation, and once you know of your new address, the movers team can look into the serviceability of your new address. Early disconnection fees would apply in this instance; however, you can speak with your landlord if you're still within your tenancy agreement to advise them of the cost incurred for issuing you a Section 21 notice within your tenancy. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.15Views0likes0CommentsRe: Virgin taking unauthorised direct debit amounts - check your bills!!!
Hi juliepierce3 Welcome to the Community Forums. Sorry to hear of your billing concerns. The amount charged on a direct debit would be the bill amount for that month. If this is different then normal, it's usually because there has been an out-of-contract purchase, or a change to your package. Checking the systems on our side, you've since been in touch regarding this, and it looks to be resolved. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.16Views0likes0CommentsRe: I want to order WiFi pods
Hi Babs06 Welcome to the Community Forums. Sorry to hear you've not been able to order WiFi pods. We can investigate your WiFi concerns here if you'd like, as we'd need to run the checks to see if WiFi pods will help with your concern. WiFi pods can only help with coverage issues in the home. Are you able to provide your Connect App results or Sam Knows results for the area of the home where you're concerned about the WiFi speed?16Views0likes0CommentsRe: Sold a contract under false representation.
We're sorry to hear you fee this way, but are glad the team are supporting you further on this. If you have Volt or 1Gbps, then WiFi Max is available for the package at no extra cost. Should the issue you have be a WiFi coverage concern with areas of the home being under 30mbps, then 1 pod is sent to boost this signal to that area of the home. If you find that another area of the home is not receiving coverage under our WiFi guarantee, then troubleshooting would begin again to look into this further, as there may be other steps needed, such a pod repositioning and home checks. You would not receive all 3 pods at one time, nor would you receive the next pod without running these checks first. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.6Views0likes0CommentsRe: IP issue
Hi cambs Welcome to the Community Forums. Sorry to hear of your concerns with your IP and access to Netflix. Have the steps and advice kindly offered by newapollo here been able to help and resolve your concerns at all? If you believe the issue to be resolved, you can mark the thread as resolved by clicking the helpful answer given, and this will show anyone else having this issue that an answer was given and direct them to the post, alternatively you can just like or 'kudos' the post if it helped you. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.38Views0likes1CommentRe: Poor Hub 4 Connection
Sorry to hear you feel this way, dobbollah, and that you've decided to leave us. We do occasionally offer free hub upgrades to those eligible to receive them via email marketing correspondence; however, these are not available for free upon request, sadly. WiFi is very tricky, and there are so many factors that can affect it, which is why we would need to run the troubleshooting steps to try to determine the root cause of the issue. Pods will only help with coverage concerns, and so would need to be placed and positioned correctly to work optimally, which would also require troubleshooting steps. We're more than happy to help and support you through these steps if you still would like support.18Views0likes0CommentsRe: Reset Password
Hi ashtony Welcome to the Community Forums. Sorry to hear of your email concerns. We can see that you've another thread open that you're receiving support on regarding your email. We ask Community members not to open multiple threads on the same issue. This is so we can offer help and advice within one space and save from any confusion and repeated requests that can cause issues on the account, which may delay any resolution. This also helps other members in finding all the support they need in one space, should they have similar questions/concerns. Should you still need support on this, please respond in your already opened private message thread, where we are already assisting you with this concern.31Views0likes1CommentRe: TV box having broadband connection issues
Hi bltnotts Welcome to the Community Forums. Sorry to hear of your concerns with your internet connection to your set-top box. Do you see any error messages at all on the Home screen or when you try to access On Demand services? When you check your network settings from the Help & Settings options, does it advise your set top box is connected to the Virgin Media services at all?6Views0likes0Comments