Carley_S
Forum Team (Retired)
Joined 4 years ago
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Re: Netflix activation
When you sign into your Virgin Media online account, there should be a section on the first welcome page that has Netflix on it, almost like a little box/window area on the first page. Keep us posted with how you get on and what error code/message you see, if any.40Views0likes0CommentsRe: Cannot login to VMO2
Sorry to hear that the O2 team hasn't gotten back to you. We would recommend reaching out to O2 directly on any methods listed here to see if there's any update available for this issue. We wouldn't be able to assist with O2-related service or account issues here at this moment. Our apologies.44Views0likes0CommentsRe: Netflix activation
Hi PhilxT Welcome to the Community Forums. Sorry to hear of your concerns with your Netflix activation. Are you able to try the activation link via your Virgin Media online account here on another device/browser to see if this resolves the issue? Can you also advise on any error messages you receive after doing so?46Views0likes0CommentsRe: new account on credit report,my mortgage rejected and Credit score affects due to Virginmedia hard search
Hi Jayabal Welcome to the Community Forums. Sorry to hear of your concerns with a credit check that has been done, which has affected your score. If this is down to just a hard check on your credit rather than anything else, you can log a dispute directly with the credit reference agencies, Equifax or Experian. Once you have done this, you can also raise a dispute with our team by emailing creditfileamendments@virginmedia.co.uk. In the email, please include your full name, account number, contact number, account address, the company that you used to view your credit file, and any specific details related to the credit file enquiry. The credit file amendments team will action this within the next 21 days of receiving your email and investigate further. This would be the correct process to dispute the hard check and request that to be removed from your credit file. We aren't able to action this request or quicken the response on our side. We would highly recommend disputing this with the credit reference agency first, as it could help speed up the process. It makes it easier for our credit file amendment team, as all of the information is visible to them on their side.13Views0likes0CommentsRe: SuperHub3 Randomly Rebooting
Hi bazzajok Welcome to the Community Forums. Sorry to hear of your concerns with the router rebooting. Checking the systems on our side, we cannot see any issues affecting the services at this time. How was the service over the weekend, or since posting? Has the issue continued? If so, can you start a broadband quality monitor to see if we can find any pattern or issues in this to assist further? You can raise this here. Post your live link on the graph here, and we can monitor this alongside you.35Views0likes2CommentsRe: Irresponsible Virgin Media/O2 driver
We can open a complaint on our side for you in regards to the engineer's behaviour abc1233 Please re-join us back on private message, and we'll be more than happy to assist further once we have answers to the questions asked, so we can do this for you on our side.75Views0likes0CommentsRe: Being Ignored By Complaints - C-2111253163
Hi MorganaNK Welcome back to the Community Forums. Sorry to hear of your concerns with an unresolved complaint. I can see that you're already in a private message with one of my colleagues, Martin, possibly regarding the concerns of your complaint. Should you wish for any support on this, you can reach out to them and continue your private conversation, and they'll be able to assist you further should you need.23Views0likes0CommentsRe: Old Kit Returned But Virgin Threatening to Charge Me
Thank you for joining me via private message. Glad we've been able to get this sorted for you here on the Community Forums. If you believe the issue to be resolved, you can mark the thread as resolved by clicking the helpful answer given, and this will show anyone else having an issue that an answer was given and direct them to the post. Alternatively, you can just like or 'kudos' the post if it helped you. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.41Views0likes0CommentsRe: High latency only resolved with router reboot
Hi nazuro Welcome back to the Community Forums. Sorry to hear of your concerns with your services, but glad to see that you've mentioned you've had no further issues since rebooting. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.20Views0likes0Comments