Carley_S
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Re: SuperHub3 Randomly Rebooting
Hi bazzajok Welcome to the Community Forums. Sorry to hear of your concerns with the router rebooting. Checking the systems on our side, we cannot see any issues affecting the services at this time. How was the service over the weekend, or since posting? Has the issue continued? If so, can you start a broadband quality monitor to see if we can find any pattern or issues in this to assist further? You can raise this here. Post your live link on the graph here, and we can monitor this alongside you.6Views0likes0CommentsRe: Irresponsible Virgin Media/O2 driver
We can open a complaint on our side for you in regards to the engineer's behaviour abc1233 Please re-join us back on private message, and we'll be more than happy to assist further once we have answers to the questions asked, so we can do this for you on our side.4Views0likes0CommentsRe: Being Ignored By Complaints - C-2111253163
Hi MorganaNK Welcome back to the Community Forums. Sorry to hear of your concerns with an unresolved complaint. I can see that you're already in a private message with one of my colleagues, Martin, possibly regarding the concerns of your complaint. Should you wish for any support on this, you can reach out to them and continue your private conversation, and they'll be able to assist you further should you need.2Views0likes0CommentsRe: Old Kit Returned But Virgin Threatening to Charge Me
Thank you for joining me via private message. Glad we've been able to get this sorted for you here on the Community Forums. If you believe the issue to be resolved, you can mark the thread as resolved by clicking the helpful answer given, and this will show anyone else having an issue that an answer was given and direct them to the post. Alternatively, you can just like or 'kudos' the post if it helped you. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.1View0likes0CommentsRe: High latency only resolved with router reboot
Hi nazuro Welcome back to the Community Forums. Sorry to hear of your concerns with your services, but glad to see that you've mentioned you've had no further issues since rebooting. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.11Views0likes0CommentsRe: Irresponsible Virgin Media/O2 driver
Hi abc1233 Welcome to the Community Forums. Sorry to hear of the experience you've had with one of our engineers and claims of damage being dealt to your car. Please join me over a private message so I can pass you the details you'll need to reach out to the correct department to investigate this further. You can see your private messages at the top of the page, in the envelope icon, or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and selecting 'Messages' from the drop-down.50Views0likes2CommentsRe: Old Kit Returned But Virgin Threatening to Charge Me
Hi steverobertsbbc Welcome back to the Community Forums. Sorry to hear of your concerns with the equipment return charges. We can take a look on our side to investigate further. Please join me in a private message so I can locate your account and pass the account security. You can see your private messages at the top of the page, in the envelope icon, or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and selecting 'Messages' from the drop-down.11Views0likes0CommentsRe: Cancel add on
Sorry to hear you feel this way ant18tonia If this is an add-on with the Stream or Flex services, then you can cancel this via your online account. Steps on how to do this can be found here. There is a 30-day disconnection notice, which you'll see as the status says pending removal once a cancellation has been requested. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.10Views0likes0CommentsRe: V360 box stuck on welcome page
Hi Mhairi5- Welcome to the Community Forums. Sorry to hear of your concerns with your TV360 rebooting and repeatedly having to sign in to apps. Have the steps kindly provided by newapollo helped in resolving this for you? If you believe the issue to be resolved, you can mark the thread as resolved by clicking the helpful answer given, and this will show anyone else having an issue that an answer was given and direct them to the post. Alternatively, you can just like or 'kudos' the post if it helped you. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.33Views0likes0CommentsRe: Activation confusion
Thank you for joining us over private message david1235 Glad we've been able to help resolve and confirm this for you today. If you believe the issue to be resolved, you can mark the thread as resolved by clicking the helpful answer given, and this will show anyone else having an issue that an answer was given and direct them to the post. Alternatively, you can just like or 'kudos' the post if it helped you. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.22Views1like0Comments