Carley_S
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Re: Login page loop
Hi mdow Welcome back to the Community Forums. Sorry to hear of your concerns with accessing your Virgin Media online account. Do you have the option on this page to create your Virgin Media O2 ID, or have you already registered for this? If not, then you do need to register for this to access the Virgin Media apps and other features such as Virgin TVGO or Sky Sports. Are you able to see if you get the same issue on another device? If you haven't tried already, do you get the same issue with the Virgin Media app, rather than the browser?23Views0likes2CommentsRe: Can't link existing VM account to VMO2 ID
Sorry to hear this is still unresolved for you MoJoPo1 We aren't able to chain email addresses via the Community Forums. You would need to speak with the team on 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone, or WhatsApp on +44 7803 089 684. There will be an automated message at the beginning, but you'll be directed to an agent to support with your request. Alternatively, if you need to change the email to match the one you have with your O2 account, then you can also contact O2 support to change the email to match your Virgin Media account, if it doesn't matter to you which email you're using for your Virgin Media O2 ID.13Views0likes0CommentsRe: Virgin Media are really frustrating. Please help
Hi ergosum Welcome to the Community Forums. Sorry to hear of your concerns with your early disconnection fees. As the Community has advised, we do have a move and transfer process that would have your services and contract moved to your new address, rather than cancelling your service and having to pay early disconnection. The contract is between Virgin Media, the account holder and the address. The service contract agreed at your new property would be completely separate from your old property's contract. More information on our Moving home process can be found here. If you're within your 14-day cooling-off window with your new property, then this can be cancelled, and the move and transfer process can be actioned from the link provided above. Alternatively, if your new property was indeed one of our 'no contract' 30-day rolling contracts from here, then you would need to cancel this and begin the move and transfer process for your old property's service/contract. We are unable to action any move and transfer requests via the Community Forums, so you would need to speak with the team here, should any of the above apply to you.22Views0likes2CommentsRe: NTLWORD PASSWORD
Hi Piphelprequired Welcome to the Community Forums. Sorry to hear of your concerns with an older NTLworld email that you're unable to access. If the email is not linked to an active broadband account, and was an email you had with an older account, then this email should have been deleted within 90 days of the account's disconnection. Sometimes customers are able to still use them long after 90 days have passed, as if the email address is in constant use, it can be missed. We do go through and do a clean-up every so often, and, as such, any email address no longer associated with an active account is deleted and removed. If it is the case that this NTLword email was linked to a closed account, then this may now have been deleted. Please let us know if it's different and what occurred, and we can look to assist further in any ways we can.18Views0likes0CommentsRe: Cannot login to my ntlworld email
Hi GRYFF123 Welcome to the Community Forums. Sorry to hear you're unable to log into your email. Have the steps kindly provided by Adduxi helped you to restore access to your email? Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.65Views1like0CommentsRe: Credit agreement security key lost
Hi Lauwoo89 Welcome to the Community Forums. Sorry to hear you've lost your information to access your loan agreement. If your loan agreement was with Virgin Mobile, then please contact the dedicated team on 0345 602 4420, who will be able to assist you with your loan agreement queries. If your loan agreement is with O2, then you would need to contact them directly on any methods listed here.3Views0likes0CommentsRe: Can't link existing VM account to VMO2 ID
Hi MoJoPo1 Welcome to the Community Forums. Sorry to hear you've not been able to register for your Virgin Media O2 ID. The emails would need to be the same, so we would recommend that you change whichever email to the preferred email for both accounts. For the email you wish to keep, you would need to contact the other service provider to change it to match. We are unable to change emails on our side, so you would need to contact either the O2 team on any methods listed here, or the Virgin Media team on 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone. The teams will be able to change the email for you so you can complete the Virgin Media O2 ID registration. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.51Views0likes4CommentsRe: Cannot sign it to VM
Hi BarryClark Welcome back to the Community Forums. Sorry to hear of your concerns that you're unable to access your emails and online account. We had advised customers that they did need to change their Virgin Media login details to a non-Virgin Media email address (NTLworld, Blueyonder and Virgin Media). Checking with the team it is advised now that we would require customers to have a client email address, such as Gmail and Outlook as the email used to sign into their online account. When following the steps to create a Virgin Media O2 ID, you have the option to change this here. This would be the requirement to access the online account moving forward. Please let us know if you have any further issues accessing the account whilst using a client email.18Views0likes0CommentsRe: Contract Information & Contract Summary
Hi Gnandhara Welcome to the Community Forums. Sorry to hear of your concerns with a renewal deal you applied for that is not showing on the account yet. It can take up to 14 days for an online deal to be processed and applied to the account. Can we ask when you applied for the renewal deal?32Views0likes0Comments