Carley_S
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Re: No longer able to view contract renewal offers online
Oh, how odd. Sorry that you're not able to see your replies. I can see that you responded to my colleague Matt in the thread live. Are you not able to see your reply here, or is it another response that has disappeared? Regarding your renewal. We are aware that some customers have received renewal offers when they were not quite in their renewal stage yet. Sorry for the confusion caused. Please do let us know if you're not seeing any renewal offers 30 days before the end of your contract, and we can investigate further should you need.12Views0likes0CommentsRe: Ntl email account
Sadly, osharif509, there would be no way to reactivate an email that has since been deleted if you had cancelled with us and then re-joined at a later date. Emailed are removed from service within 90 days of the account disconnecting. Any emails that are not removed are known as orphaned emails and may be deleted when the systems are swept for any email accounts not linked to an active broadband service.12Views0likes0CommentsRe: Help!
Hi TF1909 Welcome back to the Community Forums. Sorry to hear of your concerns with your contracts. We can certainly investigate what's happened on our side for you. Please join me in a private message so I can locate your account and pass the account security. You can see your private messages at the top of the page, in the envelope icon, or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and selecting 'Messages' from the drop-down.9Views0likes0CommentsRe: What's going on can't access email
Hi speedway59 Welcome back to the Community Forums. We are working externally and within the Community to find troubleshooting steps which help customers through this process. There are some helpful tips here that may be able to assist with your query. Are you able to try the steps here, where we've seen customers using this workaround have been able to link their Virgin Media O2 ID? If not, then can you try on a Private/Incognito page to see if this helps at all? Let us know how you get on with these steps, and if you've any further concerns, please let us know.24Views0likes0CommentsRe: Cannot access e mail via virgin webpage
Hi JimExDeeps Welcome to the Community Forums. We are working externally and within the Community to find troubleshooting steps which help customers through this process. There are some helpful tips here that may be able to assist with your query. Are you able to try the steps here, where we've seen customers using this workaround have been able to link their Virgin Media O2 ID? If not, then can you try on a Private/Incognito page to see if this helps at all? Let us know how you get on with these steps, and if you've any further concerns, please let us know.10Views0likes0CommentsRe: Red light on Hub 3.0
Hi AJD66 Welcome back to the Community Forums. Sorry to hear of your concern with the red light on your router. This is usually just an LED error if there are no temperature and ventilation concerns with where the hub is located. Best to err on the side of caution and get this investigated further. Please join me in a private message so I can locate your account and pass the account security. You can see your private messages at the top of the page, in the envelope icon, or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and selecting 'Messages' from the drop-down.12Views0likes0CommentsRe: Full fibre not showing as available at my address even though it is.
Hi zebmirza Welcome to the Community Forums. Sorry to hear of your concerns with the service available in part of this building. There could be a few different reasons why we are unable to provide the faster speed to the upper floors. Have you been able to speak with the sales team on 0800 183 1234? They'll be able to advise if a spotter is an option to come and investigate further.11Views0likes0CommentsRe: Switched Provider
Hi PhilF51 Welcome back to the Community Forums. Sorry to hear of your concern with your billing. We can see on the systems on our side that you have since spoken with the team who look to have supported you with this. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.16Views0likes0CommentsRe: Virgin Media Area Outage loop - N11 London
Sorry to hear this is still ongoing for you, Marce95 Checking the outage reference you've provided, the estimated fix time is currently 29/08/2025 at 09:00. We can only apologise for your customer experience with your services recently. We can assure you that the teams are working on fully resolving this for all affected. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.15Views0likes0Comments