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Waiting since 3 months for refund.

I have moved from my previous address to area which is not covered by Virgin Media,they have accepted the proof and they promised me they will collect the early cancellation fees and they will refund me  after 1 month . However,  3 months have passed...

Rami by • Joining in
  • 179 Views
  • 1 replies
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Waiting for Broadband Upgrade Activation

Hello I placed a order to increase my speed to M350 on the 14th May - I had an email confirmation of the increase and a activation date of the 17th May, however there has been no speed increase.I've rebooted a few time since 17th - but it's still on ...

Cancelling c0ntract

Hi,I'm new to the forum and I would like an advise. My broad band was.due to be installed on 15/02/2024 and today is still not installed, I payed £475 in renting internet. I would like to cancel the contract with Virgin Media and for them to pay the ...

Mirciula by • Joining in
  • 152 Views
  • 2 replies
  • 0 kudos

Account set up

Hi,I have received 2 pdf documents of the contract but the account number and area code have a - next to them. I can only see the order reference and the contract summary sheet number. Since I don’t have the account number I cannot get through to an ...

jnarkar by • Joining in
  • 209 Views
  • 2 replies
  • 0 kudos

Resolved! Can’t change my contact number

Can’t seem to change my contact telephone number using the app or on the web MyVirginMedia I open account details click edit on the phone number input the correct number press save and just get a message saying sorry the changes you made were not sav...

slogess by • Dialled in
  • 17696 Views
  • 223 replies
  • 0 kudos

Contract renewal

HiVirgin Media Customer ServicesI'm writing too you as I'm trying too discover what upgrade options are available but the following web page isn't loading?As u know I would like too renew my contract with Virgin Media but I do not know what your offe...

Issue returning VM hub

I returned my VM hub on 8 May and I am receiving threatening emails still that it has not been returned. I have since lost the receipt from when I returned to the Yodel Parcel shop as I have moved house. Is there anything I can do?

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