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Virgin Account issues

Can anyone help, I have been a virgin/ntl customer 20years. I have moved house, instead of moving my package. My account has been disconnected. I have now recieved a new router and new account info. I have been given the same package as I had, but mo...

Jlt2 by Joining in
  • 13 replies
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Help... PLEASE!

I have spent the last 2 hours on the chat service today to inform Virgin that I’ve had to leave my house unexpectedly as the landlord is selling the house and I haven’t got anywhere else to go there for I am HOMELESS with no fixed address. I'm now go...

Shambolic Contract Renewal

HiWe did a contract renewal for our Virgin Media services on the 12 January 2024, for a fee of £117 per month (plus inflationary rises.) We received all of the contract documentation relating to the new contract that day that states it is for a minim...

Re: How do I escalate a complaint?

Same here. I want a pod but keep getting told there is an intermittent fault which will be closed in 24 hours. Technician came and sorted a month ago and I don’t have an issue except range. Can’t get anywhere with supposed customer service.

Piddy by Joining in
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Reopen complaint?

I would like to re-open a complaint. The complaint reference is C-1503241493.When I lodged my complaint Virgin Media immediately "resolved" it and sent me an email saying "here's what we agreed" (when I haven't agreed to anything).Can someone here he...

Billing Complaint

Hello,I have tried web chat and also phoning but no joy due to robots and automation. The pesky robots on web chat almost cancelled my whole package! Anyway I am complaining due to recently having a price rise from 37 to 49 for my broadband and line....


Has anybody else had issues when simply trying to log a complaint with Virgin media? I am quite possible at my wits end with there customer service and the phone lines, I can’t get through to anybody who seems to understand a normal conversation or i...

Amy_Beth by Joining in
  • 3 replies
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Overcharging Vulnerable Customers

My in laws, like many fixed income elderly people,  are struggling to meet their bills. Having been asked to look at their accounts I was SHOCKED to learn that Virgin Media is charging them £168/month for a basic service (broadband, telephone and no ...

adencag by Tuning in
  • 9 replies
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