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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 15 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 79 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

not possible to gain access to email account

I am helping my wife to try to re-gain access to her email account (with her full permission !!). I can access my own emails and can still access our virgin main account - so i can see our bills etc. my email is the main account one a...

pjw66 by Tuning in
  • 9 replies
  • 1 kudos


I am unable to access my emails since this morning.  Every time I tried to log in this message appears saying "Please ensure you provide the email address you use to sign in to My Virgin Media"  I have used this email address for the past 20+ years. ...

Jo34 by Joining in
  • 1 replies
  • 0 kudos

Email stopped working

My email account stopped working today on all devices.  I have attempted to reset passwords, but cant get past the email verification stage.  My email is an old blueyonder one.any help gratefully received

kpm4226 by Joining in
  • 1 replies
  • 0 kudos

Deleting an old ntlworld email account

Hello,please can someone help me delete my old ntlworld email account. Virgin can’t do it because the account is no longer active but the email has been hacked and I’ve got no way of getting into the account to change the password. Thanks

How do I speak to someone?..

Been struggling to get help to sort out my locked email account for hours, and can find no way to speak to anyone.  I really need access to my emails.  Virgin, please help!!!

kpm4226 by Joining in
  • 4 replies
  • 0 kudos

Please help NTL email no longer working

Is anyone able to help me please? I’ve had an ntl email for 20+ years and it’s been on my iPhone for years, it’s suddenly saying my password is incorrect and has been like this for days. I’ve got to recent posts to log into virgin and setup third par...

Cannot access VM Mail from Apple Mail App

Have recently changed my iPhone for an iPhone 15 Pro Max and cannot view my VM Mail using the Apple Mail App, only using Webmail.  Advice on how to set up the Apple Mail App to access my VirginMedia E-mail Account Please.

athomas2 by Tuning in
  • 4 replies
  • 0 kudos