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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 14 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
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  • 78 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

3rd party emails not loading via Virgin Media wifi

As of 25/12 w are experiencing Emails via Apple Mail app to mobiles via Wi-Fi not Dow loading content. Work find with mobile data. There was a previous issue posted (F010322217) which was apparently resolved in 14/12 but think we are experiencing sam...

Server says "Authentication failed"

My wife's email has stopped working part way through the day she accesses via her phone. It is not working on phone, tablet or desktop.  I have compared the settings to mine which is working fine.  Hers just gives a " password required" box which con...

Resolved! blueyonder email issue - receiving

unable to receive any emails via windows live mail since 14/12/22 - error message below Unable to send or receive messages for the Blueyonder account. A TCP/IP error occurred while trying to send data to the server.Server: ''Windo...

kenny52 by Joining in
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  • 0 kudos

Resolved! blueyonder domain in limbo - data protection breach

This is a new one on me! I left Virgin Media about 10 years ago but somehow retained my email address as they never terminated/disconnected it. No idea why.That email address has now been hacked and whoever has hacked it now has comp...

Delete old email accounts ?

I left Virgin media over 18 months ago and yet I am still getting emails to mine and my wife's old accounts . We are no longer using the accounts - All mail that is  appearing in accounts is spam/junk - how do I get these accounts deleted to ensure t...


Hi, I have a Blueyonder email address and recently have had a couple of mails telling me my virgin bill can now be viewed as a PDF.  It seems to originate from  and cc's me on an old Blueyonder address. Never been with ta...

billie75 by Tuning in
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Email sync problems

Part way through this morning I suddenly started getting messages on my tablet and smartphone saying that my email credentials for Virgin need to be updated. When I tried I was told that either the user name or password was incorrect. I had not chang...

Email problems

For two days I have been experiencing problems with sending emails via my NTL email address. I send bulk emails to recipients and have not experienced this problem before.I can received emails.Above is one of the error messages received.Others have b...

darbo by On our wavelength
  • 9 replies
  • 0 kudos

Temporary SMC Policy Violation detected [55318704]

Dear Virgin Media team,we are a email service provider and are running into issues when trying to deliver emails to 74022 IN MX 1 We get the SMTP responses like the following mo...

retarus by Joining in
  • 1 replies
  • 0 kudos

Can someone help me get into my ntlworld email please

Hi, just wondering if someone can help me get into my ntlworld email I've tried to log a couple of times this week but just get Your mailbox is not available at the moment I'm still a VM customer but have to be honest and say its a long time since I'...

DaveG46 by Joining in
  • 1 replies
  • 0 kudos