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Blueyonder email - not working on new phone

BN15
Joining in

on ‎15-06-2024 21:32

Hi , I had historically used my blueyonder email on my mobile phone  with no problem until I had to have a new phone two weeks ago.  I have lost access to it.  Not being very technical minded I went and asked in the 02 shop, unfortunately they didn't know.  I haven't got a clue how to go about it.   Can you help ?     Regards 

 

 

[MOD EDIT: Subject title changed for clarity]

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Graham_A
Very Insightful Person
Very Insightful Person

on ‎15-06-2024 22:24

@BN15 Is the blueyonder email address concerned part of your current Virgin Media broadband account?

If so you may need to follow the process to generate an app password in order to get the email account onto your new phone.  See this help page: https://www.virginmedia.com/help/broadband/manage-email-account

If the email address is not linked to a current VM broadband account then it is on borrowed time as they should be deleted 90 days after the broadband account closes.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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Matthew_ML
Forum Team
Forum Team

on ‎17-06-2024 09:05

Hey BN15, thank you for reaching out and a warm welcome to the community I am sorry to hear this.

Can I just confirm sorry, you are an active customer with us?

You would need to be an active customer, if you aren't and this has been over 90 days emails do stop working because they become disconnected. 

Matt - Forum Team


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