NTLWORLD EMAIL BEEN HACKED

[Debsy1610]

My email address has been hacked and now I have been locked out of everything, including Virgin Media. 

I am not able to change my password as it will not let me on to do this and when I call, it does not allow me to proceed any further. 

Can you help me do to this via this forum as now at a loss at what else to try. 

[Robert_P]

Hello Debsy1610

Sorry to hear of the email account issues and restricted access, we appreciate the concern and you raising this via the forums.

We're eager to help get this resolved, I will send you a Private Message via the forums so keep an eye out for the envelope in the top right of the forums when signed in.

Rob

[Robert_P]

Happy to help get this resolved for you Debsy1610 and ease your concerns. If you need us again in the future or have any other questions please don't hesitate to get in touch via the forums 🙂

Have a great Friday and weekend!

Rob

[Debsy1610]

You too, thanks again Rob, you’re a star ⭐️ 

[Debsy1610]

Hi Rob, sorry for the late message. I’ve been through my emails and was quite scared of a message received from the hacker! I’m now wanting to delete my ntlworld address altogether once I’ve updated everyone of my new address. Is it possible to delete the email address forever? 

[Ryan_N]

Sure is, Debsy1610. 

Just let us know when you're ready to do so. 

Cheers, 

Ryan. 

[Debsy1610]

Thank you, I’ll get through everyone tonight need to and get back to you to delete permanently x

[mikejoshua1]

Hello. I am having the same issue. Can’t access my ntlworld email. I still wish to keep this. Can you please help me too?

[Travis_M]

Hi @mikejoshua1 

Thanks for posting on our community forum and sorry to hear about the issue with your email

I'll drop you a private message now to collect some more information and investigate further, keep an eye on your inbox for a message from myself.

Regards

[Carley_S]

Hi @Dwasz 

Welcome to the community forums

Sorry to hear that you're having issues with your NTL email. 

Can you please advise us what issues you're personally having and what you're seeing at your side and we'll support further for you here