Forum Discussion

Debsy1610's avatar
Debsy1610
Joining in
2 years ago

NTLWORLD EMAIL BEEN HACKED

My email address has been hacked and now I have been locked out of everything, including Virgin Media.  I am not able to change my password as it will not let me on to do this and when I call, it do...
Robert_P's avatar
Robert_P
Forum Team
2 years ago

Hello Debsy1610

 

Sorry to hear of the email account issues and restricted access, we appreciate the concern and you raising this via the forums.

 

We're eager to help get this resolved, I will send you a Private Message via the forums so keep an eye out for the envelope in the top right of the forums when signed in.

 

Rob

mikejoshua1's avatar
mikejoshua1
Joining in
2 years ago

Hello. I am having the same issue. Can’t access my ntlworld email. I still wish to keep this. Can you please help me too?

  • Travis_M's avatar
    Travis_M
    Forum Team (Retired)
    2 years ago

    Hi mikejoshua1 

     

    Thanks for posting on our community forum and sorry to hear about the issue with your email

     

    I'll drop you a private message now to collect some more information and investigate further, keep an eye on your inbox for a message from myself.

     

    Regards