on 11-02-2024 17:29
Why is it you block someone's email on your Virgin email, and it still lets the them through, even though sometimes its to trash, but sometimes it's to the inbox. You try to block them again, thinking you haven't blocked them in the first place, and it say's you have already added them to the block list...Well if I have, Why are you still letting them through?
on 11-02-2024 17:37
The block function in VM webmail simply sets a rule to move future emails from that source to be moved to Spam.
It doesn't block them entirely.
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on 12-02-2024 18:39
Hi @Travers93
Welcome back to our community forums and sorry to hear you are having issues blocking emails.
We can understand the inconvenience caused. You can find all you need to know here https://www.virginmedia.com/help/security/how-to-stop-spam-emails
Thanks,
on 19-02-2024 18:02
Thankyou, I'll have a look.
on 20-02-2024 18:41
on 05-03-2024 15:39
Hi Lee,
Following the instructions on how How to stop spam e-mails | Virgin Media Help
It say's
To blacklist an email address, do the following:
How ever when you press the action icon you get this
So how are you supposed to send someone to the Blacklist, when there isn't an option to do so?
Travers
on 05-03-2024 17:46
@Travers93 The name has been changed from Blacklist to Blocklist - so select the bottom item in the drop down list shown in your screenshot - 'Add sender to blocklist'.
Be aware that all this does is filter blocklisted emails to the SPAM folder - it doesn't stop you receiving them completely.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 05-03-2024 18:04
The trouble is when you look at Filter rules you get
So they may have changed Blacklist to Blocklist, but they forgot to change the filter rule to match.
on 22-04-2024 20:25
Just checked this 'schoolboy' error, yes it still says the same. Cmon VM team, this is poor, from anyone who has been hacked this simply is sending the wrong message out. Very poor end application.
on 24-04-2024 08:37
Hi @Bikerdave
Is this when you press the blocklist option or when you create a new email filter rule?
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