How do I delete my @ntlworld email account?

[karenHebbs]

Hello I have an old ntl email account that appears to have been hacked and the hacher is using it. How do I go about getting it deleted? I tried to log back into it but they have changed my password. Ive seen from another thread you were able to look into this for someone else and was able to help. Many thanks

[karenHebbs]

Hello I have an old ntl email account that appears to have been hacked and the hacker is using it. How do I go about getting it deleted? I tried to log back into it but they have changed my password. Ive seen from another thread you were able to look into this for someone else and was able to help. Many thanks

[用心棒]

The forum team are best placed to help with this issue and it has been flagged to them.

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[David_Bn]

Thanks for your public post @karenHebbs.

For the benefit of third party readers, this has been picked up and taken to private message by myself with the aim of having this resolved for the poster.

Thanks,

David_Bn

[karenHebbs]

Thanks David, appreciate the help, hopefully you can sort this for me 🙂

[Kath_F]

Hi karenHebbs, 

Thanks for coming back to us on this. 

I can see David has indeed raised this with the IT Team. They will pick this up and delete the account for you. Once that's done, they will email David with an update and he will come back to you directly 🙂 

If you've not heard anything back within 7 days, pop back and we can check things for you. 

Many thanks, 

[karenHebbs]

Thank you for the update, hopefully I can get confirmation it's been deleted soon as its very worrying. 😔

[Kain_W]

I can certainly appreciate how this can cause worry for you!

Rest assured once the team receive an update on the ticket, we'll be quick to let you know!

Thanks for your patience during this time.

Regards,

[karenHebbs]

Hello has this been deleted yet? It's now been 2 weeks since I have reported this breach meaning the hacker has had access to my old email account  for that whole time which comprises my data privacy and puts me a great risk of identity theft and potential fraud.. hoping you can get this deleted asap. Many thanks 😊 

[John_GS]

Hi @karenHebbs 

Thanks for coming back to the thread. I've checked the ticket and it has been escalated. They'll sort this asap.

Best wishes.