Thanks for coming back to us. If that has been done, then we're investigating those ones as a fault.
Are you currently experiencing any service issues other than that? Please let us know if so, we'll be more than happy to assist.
Thanks for posting and welcome to the community.
Sorry to hear of the broadband issues. I can see from a system check that you've contacted the team since posting and booked an engineer visit.
Please let us know how it goes.