John_GS
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Re: Temporarily blacklisted IP Address
Hi paulkassell Thanks for posting and welcome to the community. Sorry to hear of the email issues. If you have an active Virgin Media account with your email listed on this, we do support it, so apologies if that is the case and you've been told otherwise. I'll send you a PM now to help. Best wishes.18Views0likes1CommentRe: Account Phished
Hi nthomas77 Thanks for posting and welcome to the community. I'll send you a PM now to help. Normally if you were an active customer etc we'd send this link - https://www.virginmedia.com/help/security/dealing-with-fraudulent-calls-and-vishing However, if not with us, the email should be deleted so I'll send you a PM now to assist further.10Views0likes0CommentsRe: Router Issues
Hi Clarky78 Thanks for posting and welcome back to the community. Sorry for any issues with the Broadband speeds. I've done an account diagnostic and it's asking to do a PIN reset to fix this. Can this be carried out and then when done and re-connected, do a wired speedtest via laptop/PC at https://www.samknows.com/realspeed/ (this site measures the speeds we're sending the Hub) and report back?10Views0likes0CommentsRe: Hub 3.0 overheating llight (RED) go red after few seconds after rebooting
Hi boryssts Thanks for posting and welcome to the community. Sorry for any broadband issues. The Hub being in Modem Mode will explain the lighting. Can you pop it into Router Mode for us, see if the light changes and also so we can run further tests? Best wishes.2Views0likes0CommentsRe: Has anyone repeatedly needed routers replacing?
Hi karam94 Thanks for posting and welcome to the community. Sorry for any broadband issues. Upon checking this, we can see you've booked and then subsequently cancelled an engineer visit. Is everything now sorted? Keep us posted.2Views0likes0Comments