Thanks for coming back to us. If that has been done, then we're investigating those ones as a fault.  Are you currently experiencing any service issues other than that? Please let us know if so, we'll be more than happy to assist. Best wishes.

Hi @kirstytrigg  Thanks for coming back to me. I'll send you a PM now to assist further.  Best wishes.

Hi @mhn  Thanks for posting and welcome to the community. Sorry to hear of the broadband issues. I can see from a system check that you've contacted the team since posting and booked an engineer visit. Please let us know how it goes. Best wishes.

Thanks for confirming. You'll need a tech in this case. I'll send you a PM now. Best