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John_GS

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Joined 8 years ago

20507 Posts300 Likes1023 Solutions

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Re: Homeless - Cancellation Fee, Poor Customer Service
Hi mike_ Thanks for posting and welcome back to the community. Sorry for the confusion. Will send a PM now to help.
20 hours ago Place Managing Your Account - Cable
10Views
0likes
0Comments
Re: Landline issue - the person I call can’t hear me
Righto thanks, the tests we ran were clear. I'll send you a PM now to help.
21 hours ago Place Home Phone
9Views
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Re: No Ranging Response received - T3 time-out
Hi yorkieboy123 Thanks for coming back to us. We're glad to hear the area fault is resolved but sorry to hear you're still having issues. According to our diagnostics, the Hub is in Modem Mode. Can you pop it in Router Mode for us please to run full checks? Best wishes.
21 hours ago Place Networking and WiFi
11Views
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Re: Lost all Emails after the 29th May
Hi tarry Thanks for posting and welcome to the community. Sorry to hear of the email issues. I'll send you a PM now to help further.
21 hours ago Place Email
16Views
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Re: Account setup
Hi stevewills123 Thanks for posting and welcome to both the community and indeed Virgin Media itself. Apologies for the online account setup issue. Do you receive the verification email for the online account or don't even get to this point? Best wishes.
22 hours ago Place Managing Your Account - Cable
12Views
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Re: Landline issue - the person I call can’t hear me
Hi Piglet162 Thanks for posting and welcome back to the community. Sorry to hear of your Mum's telephone issues. Can you advise, is this with every caller or just certain numbers? Best wishes.
22 hours ago Place Home Phone
17Views
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Re: email client for my main email
Hi JefGooding Thanks for posting and welcome to the community. Sorry to hear of the email issue. I'll send you a PM now to help. Best wishes.
22 hours ago Place Email
12Views
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Re: Intermittent connection for nearly a month (Hub 4)
Hi Pepsi-Max Thanks for posting and welcome to the community. Sorry to hear of any Broadband issues. I'll send you a PM now to help further.
22 hours ago Place Networking and WiFi
13Views
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Re: Memorable word
Hi Rubyshoes1 You're more than welcome, is there anything else we can assist with today?
22 hours ago Place Managing Your Account - Cable
9Views
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Re: Contract not honoured
If you click on the top right handside on your Forum home page, that'll show your messages :).
22 hours ago Place Managing Your Account - Cable
10Views
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0Comments