ContributionsMost RecentMost LikesSolutionsRe: Paperless billing Hi amber_04 Thanks for posting and welcome to the community. I'll send you a PM now to assist. Re: New V360 box not saving app credentials Hi steve31416 Thanks for posting and welcome to the community. Sorry to hear of the 360 issue with the apps. Please can you do a reset on the box; Navigate to Settings (the cog icon) > System > Factory Reset from the home menu. Choose keep recordings. Then when done, monitor it for us :). Re: Virgin TV go - sign in loop on iMac Hi oldmoondog Thanks for posting and welcome back to the community. Sorry to hear of the TV Go issue. On the iMac, do you have a VPN active? If so, please remove it and reboot the device before retrying. If not, can you delete the app and re-install it for us? Best wishes. Re: Need to update my payment card Thanks for coming back to the thread. What error message does it show? If you can call the team on 0800 052 2620 they'll update it for you :) Re: Old ntlworld email hacked Hi stephmea1 Thanks for posting and welcome to the community. Sorry to hear of the email issue. I'll send you a PM now to help. Re: Remove devices from my TV go app Hi terryis12 Thanks for posting and welcome to the community. To do this, please follow the below steps; https://virgintvgo.virginmedia.com/ - log in for me. Then go to device management Remove the devices you wish to remove. Re: old account vs new virgin media 02 account - trouble with validation emails Hi gacwands Thanks for posting and welcome to the community. Apologies for the log in issue. I can see you've chatted to the team and got this raised with IT, they'll then be in touch with you when there is an update/fix. Best wishes. Re: moved house Hi rayrayronald Thanks for posting and welcome to the community. What would need to happen for the online login's is a Move and Transfer. I'll send you a PM now to assist further. Re: Faulty pod Hi jbarnabasl Thanks for posting and welcome to the community. Sorry to hear of the Pod issue. I'll send you a PM now to assist further. Best wishes. Re: I left VM 2 years ago and now my ntlworld email has been hacked. How do I close the account down? Hi robcowley67 Thanks for posting and welcome to the community. Sorry to hear of the email issue. I'll send you a PM now to get some details so I can raise it with IT.