John_GS
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Re: Can’t watch UHD recordings on 360 Mini box
Hi Tom41 Thanks for posting and welcome back to the community. This issue occurs because Virgin Media's 360 mini boxes cannot play back 4K content that was recorded on the main 360 box. The 4K content is licensed only for playback on the box it was recorded on, and Mini Boxes are designed to stream live TV and on-demand content, not to play recorded 4K shows.15Views0likes0CommentsRe: Wigan area poor speed/packet loss
Hi rogerianist Thanks for posting and welcome to the community. Sorry to hear of any broadband issues. I've checked the system today and no reported area outages or issues are showing so I do hope everything is now fixed for you. If not and you still need assistance, the Hub is in Modem Mode. Please could you pop it in Router Mode for us, let us know and we'll run further tests.7Views0likes1CommentRe: Email on Outlook 2024
Hi andy1494 Please try this; Sign into the My Virgin media account for the email concerned with your VMO2ID Select Account Settings Select Identity & Security Settings Select Manage your products Select Manage email app password Click on the blue button 'Get New Password' Make a note of the generated password. This is what you use in the mail apps along with the Virgin Media email address as the username.8Views0likes0CommentsRe: Changed virgin contract, but old plan still showing.
Hi Trev1972 Thanks for posting and welcome back to the community. Online orders can take 10 working days to go through. I will send you a PM though to check this, purely because you've then said about a 2nd order of a Hub. Best wishes.6Views0likes0Comments