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No Access to NTLWORLD.COM emails

John127
Tuning in

I have lost access to my NTLWORLD.COM emails, and have seen many similar issues raised on this forum, and the responses seem to blame the user, However this has nothing to do with cache or passwords. I have had more than one online chat and there is a failure to understand the problem.

Firstly I can now only login to  Virgin media using my @virginmedia.com email. despite this being a relative recent account. I had always used my first NTLWORLD.COM email address, and now somehow Virgin have changed my login arrangements, and my two ntlworld.com addresses are no longer visible.

I get into a loop with the "enter password" page.

One setting suggests that POP email needs to be set up on my account - yes both ntlworld.com emails are POP, but the virginmedia.com email is IMAP - has this got something to do with it.

Why did virgin change my login without informing me?

7 REPLIES 7

John127
Tuning in

One online chat changed my passwords for me, and assured me I would be able to use the accounts after a two hour wait. I waited three hours and cannot access the accounts.

liz30538
Superfast

I was told last week by virgin that you now need another email to login to the browser I had to create a new gmail account to allow me to login

John127
Tuning in

Update I can now see one of my ntlworld.com acounts. HOWEVER there are thousands of spam emails, which the system refuses to mark as spam because they contain newsletters.

All of them are from non uk email addresses. Somehow the email address seems to have been subscribed to thousands of foreign accounts.

I will try to move my regular contacts to a different account.

big-luap
Up to speed

Sadly have had the same problem since the 21st September, apparently you have to use a password genertor from withing your online account to gereate passwords to use with other programs like Outlook. 

Which is not possible when you cannot login to your online account. Advanced tec Support did this 2 weeks ago & since then I cannot access the account, and the generated password is apparently a single use password.

Kain_W
Forum Team (Retired)
Forum Team (Retired)

Hi John127,

Thanks for your post and welcome back to the community.

Many apologies for the issues faced with the emails, can I just ask to clarify regarding the spam, are they all from one address?
Let us know,

 

Kain

The spam is from hundreds of (apparently) different addresses from several different countries - Spain, China, Japan, USA, arabic, and other languages I do not recognise.

Hi @John127 thanks for your reply and we are sorry to hear of this.

Can you please try generating a new app password as mentioned in here, to see if this helps stop them going forwards?

Please see here for more information on how to do this, please keep us posted with how you get on.

Many thanks

Tom_W