Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
I have been very grateful to the Community Team on several occasions , particularly when Virgin blacklisted me in April and it took a huge effort from Beth G and her colleagues to get my main email service restored. That was all done when my registr...
Hi , I had historically used my blueyonder email on my mobile phone with no problem until I had to have a new phone two weeks ago. I have lost access to it. Not being very technical minded I went and asked in the 02 shop, unfortunately they didn't...
Like other users I am unable to access my emails. Error message says the account is locked. Impossible to carry out instructions for regaining access as the link to reset password expires immediately. This message sent on behalf of second user on the...
The Microsoft Outlook & Thunderbird Web Apps have, without warning, begun failing to send emails; keep requesting authentication credentials.The credentials are clearly correct as I am able to receive emails. And before you ask, I have gone through t...
I tried to log into my NTL webmail and it would not accept the password which I am 99% sure was correct. I have reset twice now which says it is successful but still not able to log in saying the password is incorrect.I can still log in via the orig...
I've received a few emails to tell me that I cannot use my Virgin Media emails address to log in to my VM account. I had to use my goggle mail account email address. Now I've been informed in an extremely dodgy email that the the email I've used for ...
Hi, I’m currently experiencing the same issue with my virgin.net email account. I tried following the instructions but when following step 1 it made me change my email address and now when I try to log in I get code DEF01. as always virgin support h...
My email address has been hacked and now I have been locked out of everything, including Virgin Media. I am not able to change my password as it will not let me on to do this and when I call, it does not allow me to proceed any further. Can you help ...
Why is it you block someone's email on your Virgin email, and it still lets the them through, even though sometimes its to trash, but sometimes it's to the inbox. You try to block them again, thinking you haven't blocked them in the first place, and ...
Hi all,I have a long outstanding NTL email which is my main account, I've had an email sent to say i've been hacked and photos search history etc stolen, they have listed my password which makes me believe them.I have access to email still and passwo...
