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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 14 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 78 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

Resolved! Email account locked

I have two email accounts one in my name (primary) and the other my partners which has now been locked. I have followed the instructions to try and resolve this which have not worked and spoken to 3 Virgin media members each telling me different opti...

Error Code FSB50

I'm getting Error code FSB50 when logging in to VM on my Windows 10 laptop. Have looked at previous messages and turned off VPN, emptied history and cache but no luck. Can anyone help further? Thank you!

Polis25 by Joining in
  • 1 replies
  • 0 kudos

Email Password

I have the same issue trying to change my password.  I think it’s a Virgin problem as everything else runs perfectly on my machine.  It’s so hard to contact anyone at Virgin for help!  Hopefully someone at Virgin will contact me via email or phone.  ...

Error code DEF01

when trying to access my virgin media email through my virgin media app  I getting error code DEF01 how can this be resolved Thanks 

Unable to access main email account

We can’t access our main email account. The system won’t let us change password and says main email not recognised. I’ve tried entering account details and area code and that just says unavailable come back later! 

Jc13270 by Joining in
  • 1 replies
  • 0 kudos

Email Box not working

Over 2 weeks ago,my wifes email box stopped working she can not sign in to it either through Windows live mail or through web mail. I went to my account (I am the account holder and my wife's email box is one 1 of 5 extra boxes I created to use for d...

Quezzers by On our wavelength
  • 1 replies
  • 0 kudos

Sent emails missing

On my laptop I have just noticed that none of my recent sent emails are showing up in the sent folder and many have just disappeared from that folder's history.  But I can access them on my phone.Where have they gone?  I have not changed any settings...

pb78 by On our wavelength
  • 8 replies
  • 0 kudos

Secondary account

I have a secondary account which I use every day. My primary account email is rarely used.I recently set up third party email addresses for both primary and secondary accounts as advised on a call to VM. As part of this call VM gave me ...


PLEASE PLEASE HELP ME. I've just wasted another hour of my life and am in tears after trying to get sense from Virgin advisors who are unable to answer a simple question.I have a Blueyonder account and usually access it via the Virgin website (webmai...