Hi, I’m currently experiencing the same issue with my virgin.net email account. I tried following the instructions but when following step 1 it made me change my email address and now when I try to log in I get code DEF01.
as always virgin support have been no use whatsoever. We go on holiday next week and all our travel details, flights, hotels, car hire everything you can imagine is locked in my email account.
if anyone can PLEASE 🙏 help that would be hugely appreciated.
thanks
[MOD EDIT: Post split to create own thread]
