Mykol
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Re: Remote Reboot/Restart of Hub
Update: VM Rebooted my Hub (many thanks VM!) and all my devices have reconnected! Hopefully, this will serve as a reference to others who find themselves in the same position. In future, I will look at some of the pre-emptive solutions kindly provided by other responders.768Views2likes0CommentsRe: Remote Reboot/Restart of Hub
If, and (hopefully) when, VM execute this request, I am sure they will PM me for any further verification they might need. An easily satisfied requirement... As previously mentioned, I can check the Hub’s Status via VM’s Status Checker->Test WiFi Hub/Connected Devices, which shows that there are no Broadband Issues, and that all the devices are connected to it. As such, VM can undoubtedly connect to it too, and this would suggest that the Hub is not completely locked up. We can speculate on possible problems, issues and states, further, but I just want them to give it go to see if it is the solution. Beyond causing our neighbours' Christmas Tree lights to Flicker on & off temporarily, it seems the only sensible one available ;-)60Views0likes0CommentsRe: Remote Reboot/Restart of Hub
Thanks for the responses, all.. My issue is that my Tapo and Ring devices are reporting that they are Offline in their respective Mobile Phone Apps. However, using VM’s Status Checker->Test WiFi Hub/Connected Devices shows that there are no Broadband Issues, and that they are all connected to my Hub (with Good connection/Strong Signal). My understanding is that because Ring and Tapo devices are "cloud-based" any communications with the devices does not directly rely on the home network’s IP address (due to inherent levels of indirection). As such, I believe it is the "handshake" between my devices and the Ring/Tapo cloud servers that is failing. It is ‘interesting’ that the Tapo devices AND the Ring devices started being reported as Offline by their Apps (so presumably the Servers) at the same time, which would point to something untoward with the Router; hence the request for a Reboot. I’m not sure why VM cannot reboot my Router given they can carry out the much more drastic action of a Reset (which, I repeat, I do not want!).345Views0likes0CommentsRemote Reboot/Restart of Hub
Hi, I'm away from home currently but need to Reboot/Restart my Router. I don't see anyway of executing this personally, so can someone from VM Support carry it out. Please Note: I do NOT want a RESET; I just need my Hub to be Rebooted/Restarted. Kind regards, MichaelSolved1KViews0likes22Comments