Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
I have an issue with a secondary email. As of just over a week ago when I try to access the account from my phone I get an account locked message. I've phoned up several times, but never managed to speak to anyone, it directs me to online help that...
Received email reminder canvelling Virgin.net accounts Spoke to team few weeks ago and since I’ve been with Virgin for media broadband services a number of years was assured all would be fine / yet still getting reminders Can this be looked at urgent...
My wife can’t transfer her @NTL email from her iPad to her iPhone.We’ve tried to add it as a new account but it asks for a password, as I’m the account holder I’ve tried to input my password but it won’t accept it.Any ideas?
So I got the email (again, had it several years ago).I am a customer, but due to virgin media being unable to migrate my account (more than once) my two virgin.net accounts are not associated.First call to support assured me it would be fine, final w...
I received an email saying my email address .net and my daughter’s .net would be closed in 30 days because they weren’t connected to an active account. I’ve had the same account with broadband, tv, landline since 90s.I spent a long time explaining th...
Does anyone know which departement is best to talk to about not losing my virgin.net email. I didn't see the orginal email so only got a 15 day warning today saying that as I wasn't a customer they were removing my account. I am just out of contract ...
Hi all,Similar to Peter / others, I have received the email containing: ‘As you no longer have Virgin Media services, your Virgin Media email address will become inactive. We’ll close your Virgin Media email account in 30 days, which means you won’t ...
My Instagram is linked to my ntlworld / Virgin email.I have not been able to get emails for verification codes for a week.Other users have had this issue, why is this not being resolved?Thanks.Before you say check spam - I have no emails in the spam ...
My dear old dad, who is 94, did "something" to his email account while i was away on holiday; it now seems to be completely inaccessible, and i'm getting nowhere trying to recover it for him.He has a Virgin Media account (for his broadband, TV, and ...
since 2nd August I am unable to access my virgin.net account. It says the password is invalid.The recovery process doesnt work and i dont receive any emails to my recovery email address.Is there a number that I can call please to get my account reset...
