Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
HI, my virginmedia.com email (which is a secondary account but used 99% more than my old NTL account!) has always worked fine on my mac computer and mobile phone until today (23/9/23) it now keeps asking for the password , i put the correct password ...
I have had an ntlworld.com email account for many years and until Tuesday night was able to access it on each of my four platforms: using Windows Live Mail on a PC; using Windows Live Mail on an iMac; on an iPhone; and on an iPad - oh, and also by si...
My ntlworld.com email died yesterday while i was logged on showing it was not accessible. Nothing online regarding any issues.Just spent 45minutes on the phone to the customer service who could not resolve the problem. They have raised a ticket for t...
Hi, my email account got hacked yesterday. I've changed the password and when I go in via the web page to see my emails my old password does not work and my new one does (as expected). However, my phone and laptop are still working with the old pas...
On using her phone this morning my wife found a message informing her Mail 'credentials needed'. She has had this ntlworld.com email address for many years and her account details have never been accessed or altered since I set up her account. It i...
I have forgotten my password. I clicked on the link using email to reset my password. The requirements are between 8 and 64 characters long. Using multiple variations as soon as I put in the 8th character it says “invalid”. Very annoying and time con...
I cannot access my email - when I sign in to my ntl email I keep getting a large white page saying 'forbidden.' Have change passwords several times but to no avail. 'My Virgin Media' login is fine. Also I can get the emails on my phone. Some advice ...
I cannot access my email - when I sign in to my ntl email I keep getting a large white page saying 'forbidden.' Have change passwords several times but to no avail. 'My Virgin Media' login is fine. Also I can get the emails on my phone. However I ne...
Hi I’m new to the forum, but cannot access my my email even though I went through a one and half hour resetting exercise yesterday to recover it. User and passwords changed twice but still locked out. Any ideas?
Spoke to Vm everyday but still can't access one of my emails. I've worked through the reset process and now I'm stuck in a loop. It says my verification email has expired but if I try to start again it's telling me to verify the email already sent! S...
