For all Virgin Media Mail questions.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 16 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 81 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

outopt.JPG tbirdsave.JPG
ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

Email Verification loop

I try to change the email on account settings to a non-virgin media email and get the following message You've recently requested to change the email address you use to sign in to My Virgin Media. Please check your emails and verify this change befor...

email2.JPG email1.JPG

I'm a confused tech savvy person.....

I've been using Outlook for my email client for many years (currently I have Outlook 2007 set up on my desktop) and, until a couple of weeks ago, it worked perfectly.Then, inexplicably, I was able to receive emails to my ntlworld (pop3) email account...

Resolved! Email setup on Outlook

I have 2 email accounts on ntlworld which were working fine on Outlook until Virgin decided to make things more secure. I have set up an external mail address on hotmail for one account but do I have to have another external account for the 2nd ntlwo...

NTLWorld Email Stopped Working

HelloI am desperate for some help as I am currently unable to access my NTL world email which I have had for years. I get a message stating there is no password for this account. We are a current Virgin Customer but the email is not linked to the My ...

Climieo by Joining in
  • 2 replies
  • 0 kudos

Resolved! password suddenly incorrect

Good afternoon,I use the webmail to access my emails and there's an exclamation mark next to my account.When I click on it, it says "The provided login data to access e-mail server seems to be wrong. Please correc...

Cottmonter by On our wavelength
  • 9 replies
  • 1 kudos

Resolved! Email problems

Hello,Due to a recent security recommendation I decided to change my Virgin Media passwords, including my email. However, I seem to be having trouble since the changeover.Firstly, due to the new security features, I had to create a new email account ...

Korrupt by Tuning in
  • 8 replies
  • 0 kudos

cant log in to virgin media or web mail

i was proeted to change my virginmeadia log in to a non virgin emial? and this was done ok i now can only log in to it on my phone on chrome but not a computer in crome or edge to get to my emials i put my user name in ...

jcmk by Joining in
  • 1 replies
  • 0 kudos

Old ntl account

Hi all I had an d ntl account not used for ages I think might have been deactivated but I need it to access an ea account as there is literally no other option does anyone know if there is anyway to access it

Jayne9 by Joining in
  • 2 replies
  • 0 kudos

Unable to login to blueyonder email address

Hi, Since Saturday lunch time I have been unable to access my secondary blueyonder email account receiving a sign in failed message. I have spoken to support on Saturday evening via Whatsapp and they said I just need to change my password.This has re...

Email /outlook/ app password. Access

I just got a new pc.. I wanted to set up my emails via outlook.. I have 3 NTL passwords I have forgotten the passwords. I don’t seem to be able to locate how I can reset my individual  passwords for each email address only the main email I log in wit...

Frogzone by Joining in
  • 2 replies
  • 0 kudos