In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
My father who has recently passed away has a Virgin Mobile credit agreement for a handset. I have the details to sign into the credit agreement but you can't do anything once signed in. We don't have access to the handset as it was given to a friend ...
Over a week ago I repackaged my Virgin contract and as part of it I am to transfer my existing mobile from EE to Virgin (O2). I have my PAC ready and a new SIM was to be sent to enable the switch. But no SIM has been received. Can someone look into t...
Had the top package.. Every channel 1gb internet 02 unlimited SIM.My renewal is a few weeks away so wanted to negotiate same price for another 18 months. But the lady on the phone says the 02 SIM is no longer part of the package, which doesn't make s...
I was transferred from virgin mobile to o2 last year and want to pay off my phone. I have been asked to enter a security number which I can't remember or find and it won't let me log in to virgin mobile. Please can someone help and guide me how I can...
Hi there .... I'm wondering how I can get my agreement number and security key as I no longer have the emails. I'm sure my loan is up this month or next and I'm wanting to know what my outstanding balance is before I upgrade. Any help would be much a...
I have lost the e-mail with the credit agreement number and security key how do I retrive these details.
I want to pay off my Freestyle loan. I would think this would be an easy thing to do via the Managing your Freestyle Payments link but it's dead or defective: This site can’t be reachedCheck if there is a typo in help.virginmedia.com. I do want to se...
Hi! I have a credit agreement for my mobile phone with Virgin Mobile from before they merged with 02. My airtime contract moved across to 02, but my credit agreement for my device stayed with Virgin, I can’t find the email with the details on to chec...
Trying to find out when my credit agreement ends, unfortunately i've lost my security key and need it to access the portal. Any help would be appreciated
Hi,I have a mobile that’s nearing the end of the contract. I tried to call virgin to pay off the outstanding balance but the robot is asking for my account number and landline but I don’t have a landline and cannot find my account number. I have trie...
