cric
Dialled in
Joined 14 years ago
User Profile
User Widgets
Contributions
Re: Netflix double charge
Hi Sabrina, You may recall my query regarding Netflix. My Netflix account is now on hold as the payment has been stopped (correctly as it is now part of my new Mega TV package). How do I gain acces now to Netflix - is the payment to be continued under my existing Netflix account or how is it done. Thanks Chris1.2KViews0likes2CommentsRe: where's my SIM
My contract is with Virgin - O2 merely provide the service, so all contact is with Virgin. I haven't contacted O2 as all arrangements have been made directly with Virgin and I wouldn't know what to say to O2 anyway as I don't know if they know the deal Virgin have with me.481Views0likes1CommentRe: where's my SIM
Daniel Your collegue is excellent regarding Virgin TV issues, but she will readily admit to not being expert with O2 issues. That's why I came to this Virgin Mobile forum. I still have no progress, so I don't know what else to do. It seems that Virgon don't want mobile customers, as all I want is a SIM as agreed over two weks ago.486Views0likes3Commentswhere's my SIM
Over a week ago I repackaged my Virgin contract and as part of it I am to transfer my existing mobile from EE to Virgin (O2). I have my PAC ready and a new SIM was to be sent to enable the switch. But no SIM has been received. Can someone look into this please as it is so difficult to speak with customer services by phone.618Views0likes7CommentsNetflix double charge
I recently changed my package to mega tv, including Netflix standard as part of the package. I previously paid Netflix through Virgin and it appears I am now paying for Netflix twice as the previous charge to Netflix is still being paid under Streaming services on my bill. How can I stop the streaming charge without cancelling my Netflix account.Solved1.7KViews0likes7Comments