Forum Discussion

cric's avatar
cric
Dialled in
9 months ago
Solved

Netflix double charge

I recently changed my package to mega tv, including Netflix standard as part of the package. I previously paid Netflix through Virgin and it appears I am now paying for Netflix twice as the previous charge to Netflix is still being paid under Streaming services on my bill. How can I stop the streaming charge without cancelling my Netflix account.

netflix
  • Sabrina_B's avatar
    Sabrina_B
    9 months ago

    Hi cric 👋.

    Thanks for reaching out to us, apologies for the issues that you have had with Netflix, so that we can assist further, could you please join us in a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team
    9 months ago

    Hi cric 👋.

    Thanks for reaching out to us, apologies for the issues that you have had with Netflix, so that we can assist further, could you please join us in a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina

    • cric's avatar
      cric
      Dialled in
      9 months ago

      Sabrina,

      Your last message hasn't appeared

      Chris

      • cric's avatar
        cric
        Dialled in
        9 months ago

        Thanks to Sabrina for settling my query, quickly and efficiently.