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Cancel O2 sim

I tried to cancel my o2 sim within the cooling off period but they have still charged me. I have spent hours with virgin and O2 trying to sort it out. 

VM MOBILE SIM ONLY ACCOUNT NOT ACCESSIBLE

Hi I had a VM SIM only account which VM moved to O2. I now cannot access my account for this number through VM and my O2 account only shows my second mobile account taken out directly with O2. Any idea how I can resolve this? 

RG_1 by Joining in
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Resolved! Change address credit agreement

I need to update my address on my virgin mobile credit agreement. I contacted Virgin over a month ago and was sent a “change of details” form. I’ve completed the form twice and there has been no response and no update on my account. I have also raise...

heshan by Joining in
  • 232 Views
  • 4 replies
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Historic Virgin Mobile Account

Hi, I've an old mobile account which is closed but there is an outstanding balance i was unaware of.  I have tried contacting O2 but they have no record of any account in my  name, I have also tried login to my old account but it states I have no acc...

Lori05 by Joining in
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Virgin Mobile contract ended?

Hello, I started a 35 month contract in December 2021 with Virgin Mobile, which I believe has now ended. How am I able to check whether I still owe anything more or if I can cancel my payments? I'm unable to log into Virgin Media and O2 don't know ab...

becmar_ by Joining in
  • 258 Views
  • 1 replies
  • 0 kudos

Virgin loan agreement

Hi,I want to know how much I still owe on my Virgin loan agreement for my mobile however do not have access to the security key to access the account or a record of the emails sent as was taken out a few years ago.  Please can someone let me know how...

pwanim80 by Joining in
  • 243 Views
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Virgin mobile

Hi can someone please help? I have tried contacting Virgin in regards to my mobile device contract several times but don’t get anywhere they just refer me to 02 who don’t know the info needed. I can’t find any emails from the start of my contract and...

Can't connect to the network and data not working

I am currently walking around Dudley town centre doing  a pub crawl.. and I've have had issues connecting to the mobile network all night. I am currently in the weatherspoons on the WiFi location is high street Dudley, post code dy1 1py. 

HazzaTL by Tuning in
  • 338 Views
  • 4 replies
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