In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
I am trying to find out how much is left on my credit agreement but i forgot my log in details to my account and i dont have my credit agreement number to find them out.
Hi, I was hoping someone from Virgin could help me. I took out a contract in July 2022 with Virgin (SIM and handset). The sim was moved over to O2 last year but the handset is still contractually with Virgin. I would like to upgrade the handset earl...
I've recently switched to virginmedia and ported over my old number and my Sms/rcs messages won't send. Receiving error codes instead. Device is a Samsung. Have checked the sms number for virgin is correct and also my number on rcs is verified. Resta...
Hey team,It's my first ever post here and I was hoping someone can help me. When I got my phone I did so because I needed the phone only, I never actually used the SIM card, so I left it in the cupboard. Then, last year Virgin Mobile and O2 merged an...
Hi,I been using Virgin Mobile for a number of years and when Virgin Mobile was using EE, during a powercut, I never lost data, but since Virgin Mobile, is now using o2, I lose it everytime.Not only data I lose sometime I lose Voice.I presume, Virgin ...
There are other osts but it’s all private replies, can we get a public reply please? if not please contact me so i can get this fixed.
Hi! I have a credit agreement for my mobile phone with Virgin Mobile from before they merged with 02. My airtime contract moved across to 02, but my credit agreement for my device stayed with Virgin. I need to update my details and make a payment and...
Hello thereI am travelling to Tenerife tomorrow, I am wondering if I can use my 30 day pay monthly rolling SIM plan whilst I am there.Is the roaming still coming out of your plan since moving to O2?Also if so is Tenerife included in the roaming desti...
Hi! I have a credit agreement for my mobile phone with Virgin Mobile from before they merged with 02. My airtime contract moved across to 02, but my credit agreement for my device stayed with Virgin. I need to update my details and make a payment and...
Hi, i'm struggling to log into My Virgin media account and my credit agreement.My virgin media isn't recognising my email address despite me having all of my email bills etc under that email address, secondly, i am unable to access the reset your pas...
