I am having the same issue, had a virgin mobile contract and only part got moved onto O2. Spoke to Virgin who say my account details don’t exist and that means I can’t log into my account to check any details
Hi I'm wanting to pay of the last of my contract which ends on January 31st 2025, could you please let me know how much I owe and where I can pay it.
Hi, I am having the same issue. I have no email/text correspondence with VM and as far as I am aware I have no account with them. I am unsure how long my device plan is and so I am unsure if i have been over paying for my device. Any help would be m...
I am unable to login to the Virgin Mobile app I can't even reset the password I don't receive an email to reset it. The Virgin Mobile website doesn't even open.
I have an O2 sim card as part of my package but I have lost the sim card. How do I order a new one?I do not know the number associated with the O2 sim as it's never been activated.Thank you in advance
I am having issues paying off my handset loan i took out with Virgin. O2 are saying that they can't help, Then Virgin are just directing me back to O2 I’m just going round in circles and all I want to do is pay off my old device before I get my new o...
Hi, I would like to know how much is left to pay on my agreement but can’t find my security key on my emails
Hello,According to my credit report there are two Virgin contracts in default that appear to be in my name but are not mine. This is affecting my credit score, please can anyone provide me with a contact number/email of a department that can help? ...
I tried to cancel my o2 sim within the cooling off period but they have still charged me. I have spent hours with virgin and O2 trying to sort it out.
Hi I had a VM SIM only account which VM moved to O2. I now cannot access my account for this number through VM and my O2 account only shows my second mobile account taken out directly with O2. Any idea how I can resolve this?
