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Forum Posts

Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
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Virgin media app

Virgin being installed in 3 weeks time. Changed my order and had a new account number created. Cannot log into the app or register on the website. How can I access my details? Thanks 

Mark233 by Joining in
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  • 7 replies
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Virgin Media Mobile Credit Agreement

I have an existing credit agreement for my mobile handset with Virgin Media. I want to make a payment to clear this balance but not longer am able to ‘call 789 from a Virgin phone’ as I am now with a different network. How do I make a one off payment...

Proof of purchase form emailed 3 times but no response!

I need proof of purchase asap to make an insurance claim for my lost phone and emailed proofofpurchase@virginmedia.co.uk with the form it said to complete (https://community.virginmedia.com/t5/Digital-life/Proof-of-Purchase/ba-p/3699282) (https://com...

fclairex by Joining in
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Virgin mobile contract information

hii have had multiple vm phone plans over the years. We now don’t have access to bk accounts anymore to check but I have a missed payment on my credit score for a vm contract. I have had no information from vm about a missed payment and no way to che...

Security Key Help please

I just want to see my old Virgin account to correct a bill so I can update my phone, but it's asking for a security key.I've checked my emails and physical letters, there is no key. Can someone please DM me a key so I can get this bill sorted.Thanks ...

Resolved! find old virgin mobile receipt

I have returned an Iphone for recycling, purchased from Virgin mobile. I need a proof of purchase but O2 cannot help. Any suggestions on whom I should contact please

Unifaerie by On our wavelength
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Virgin mobile device

I have a virgin mobile account in my name, the sim has been moved over to o2 but the actual device is still with virgin and o2 can't help me, it doesn't appear on their system. I have tried to log in but email and password not working and when I try ...