Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...
Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...
Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.
3 month ago, V6 box started making lot of noise similar to a hard drive working overtime or a fan going. A whirring clunking sound.I did all the trouble shooting, it’s in ventilated area etc. eventually got it replaced recently, in the last 10 days I...
I've recently upgraded from the old Tivo box + Superhub 2 to Tivo V6 + Superhub 5.I have no problems with the Superhub 5 but something is not !00% with the Tivo V6 box.The Tivo V6 is connected to the hub via ethernet cable.When it is switched off via...
Can we have an app on the TV G6 for Google TV, as I was going to rent a movie last night on the Tivo V6, but I'm only able to purchase it.I already have it purchased on my phone, so it would have been useful to be able to just download the app
How do I get rid of the constant 360 upgrade notifications on my V6 home screen? I have 2 V6 boxes, but it is only happening on 1 box. Permanently displayed on the home screen at the top and again lower down on the right side menu. I have no intentio...
Hi Please can someone advise me on what's causing planned recordings with no season or episode numbers . I did have tones of work orders & tickets raised on my account to fix these issues. Which your agents said we're resolved . As the issues are sup...
For the past 2 days when attempting to watch any on demand box sets all I get is just a black screen and no program. Can access whatever program and episode I want, I get the annoying before 9pm needs PIN etc, but then i'm just left with a black scre...
I have just received a new TV V6 which won't load the TV channels. It gets to 16% and then stops. I have tried restarting several times. Any ideas?
I have just had an old and faulty V6 replaced. The new (or refurbished) unit is diplaying a message along the lines "... will be deleted in 3 days..." then "... will be deleted in 24 hours..." on recordings made via series links.However, all series ...
I have been without a TV signal for two weeks. I have been onto the virtual help desk and a Virgin rep reset my tv box remotely. Still didn't fix it. I have checked all of the cables, rebooted, and done everything requested but nothing. I am on hold ...
So basically I can't watch TV or play a recording without stopping starting and freezing. Sometimes the picture is distorted. This has been on-going for about two to three months. Virgin say that everything according to their records is fine. I've c...
