The message on my TV screen stated 'Weak or No signal' and that I should check my connections. All of which I did and still no service. In the end, I got through via Whatsapp and after an hour of being asked for information which I had already provided several times, I BEGGED for them to just arrange to send an engineer out.
This visit was scheduled for 3 days later and when he arrived he identified that following a neighborhood power cut, my TIVO box and the router, and the TV were no longer 'talking to one another'. He confirmed that this could not have been resolved remotely and needed him to have attended.
So the long and the short of it is, thank you for trying to assist but it has now been resolved, after two weeks. Although I was impressed with the engineer, I am not at all impressed with the Customer service from Virgin. It is almost impossible to contact anyone. The app which I was sent a link to download does not work and you can't actually speak to anyone. How are you supposed to feel 'valued' as a customer of over 15 years?
