Virgin TV V6

Incorrect Security Certificate error - TV Apps - F011216248

Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...

Known Issue: Clear and Reset Function - V6

Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...

Resolved! Red Button - V6/TiVo boxes

Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.

Resolved! Screen goes black after watching UHD

Hi,I just got a new LG TV, watching normal HD channels works absolutely fine until you switch to a UHD channel. The UHD channel works absolutely fine while watching it, but when I try to switch back to a normal HD or any channel the screen goes blac...

Resolved! V6 box going on & off

HiHas been fine no problems today intill a couple of moments ago v6 box reboots itself has done this twicechecked service checker - no faultsjust wondred has anyone else had this this morning?

Sky sports pixelation issue

HiJust after some help My sky sports channel has a really poor picture very grainy and pixelated all other channels seem ok Any help or advice would be appreciated

Sky Arts Painting Birds with Jim Moir

Having watched the first series the V6 recorded (or has a bookmark to) series 2 episode 1 but trying to watch it the only option is to subscribe or upgrade. I can watch any of the live programmes, why can't I watch this recording? I have the Maxit ...

Resolved! Why between programmes on BBC 1 am i getting a red screen with aweful music

What's happened with BBC 1 today at the end of each programme a red screen appears and music starts. Not had this before.

V6 Box - The DVR has detected a serious error

Hi I am getting the green screen and the "... DVR has detected a serious problem and is trying to fix it; do not switch off for 3 hours" message on one of our V6 boxes. I believe that will require a technician visit, is that something that can be arr...

V6 box keeps turning off and on independently

My V6 box has a habit of going off at inconvenient times too. When we were recently away for a couple of weeks, it decided to close down completely and no series links were maintained. It seems to be getting tired and old, regularly needing a reboot....

Same here

V6 Box Pixelation

Getting pixelation on my v6 box when watching both live TV and recordings. I had this issue as far back as 2022 when I posted in the forums. Any ideas on how to troubleshoot this?

No More Fast-Forwarding Through Ads on ITVX?

I'm currently on Maxit TV with a V6 box. Last night I noticed that the ability to FF through the ads on ITVX has gone (I just get Not Applicable when I try). This worked fine earlier in the week, so I wondered if anything's changed generally, that ...

Virgin Media Virgin Media Community