on 01-04-2024 19:41
Hi
Just after some help
My sky sports channel has a really poor picture very grainy and pixelated all other channels seem ok
Any help or advice would be appreciated
on 01-04-2024 23:07
Which Sky Sport channel and is it SD, HD, or UHD?
on 02-04-2024 07:38
It was SD but I was talking to VM chat and they advised I update to hd which is better but picture is still a little blurred
I'm thinking I need an engineer
I have just bought a new TV 65 inch so appreciate needing hd but even now with hd it's not great
on 02-04-2024 08:09
Depends what issue it is you have. And which channel(s) are affected - there's 11 Sky Sports channels, all with SD & HD versions.
Pixellation is a signal fault, but trying to view SD channels (480/576) on a UHD (2160) screen is never going to end well. Perhaps post a picture of the problem you have, to this forum thread.
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on 02-04-2024 10:00
thanks for the reply I spoke with VM last night and they advised HD will sort it
There is a fault in my area but it's something to do with itv menu so not sure it would effect sports channel as all other channels seem ok
on 04-04-2024 19:50
Hi @Mech45
Welcome back to the community forums
Sorry to hear of your picture issues with the Sky Sports channels.
I'm presuming your 65inch new TV is all signing and dancing? There is a limit to upscaling which is what the TV will do to make the picture fit the full screen, which can cause some blurriness.
Is your TV set top automatic upscaling on the resolution?
Any issues at all on other HD channels such as BBC or TNT sports (if you have it)?
on 05-04-2024 15:59
Hi no issues with other channels just sky sports
on 09-04-2024 14:57
Hey @Mech45,
Thanks for getting back to us, with this can you confirm have you spoken to Sky at all with regards to this?
joe
on 12-04-2024 22:22
No how can I speak to sky when I am a virgin media customer
Surely that's virgin media's job to do that
on 15-04-2024 08:31
Morning Mech45,
Are you able to confirm what resolution your Virgin box is broadcasting at?
To do this press the 'home' button on the remote
Next go to 'Help and Settings'
Then 'Settings'
Select 'Video Output'
It's the number next to Video Output Format.
Alex_Rm