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Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
  • 595 Views
  • 0 replies
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Security key for credit agreements

Hi. I have two mobile handsets with you and have lost the security key and account numbers for both credit agreements. I want to pay off both handsets so how do I go about retrieving the security keys and account numbers to access my credit agreement...

Emma2028 by Joining in
  • 124 Views
  • 1 replies
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Resolved! Freestyle Plan pay off

Hi, I'm looking to pay off my Freestyle Plan early. I don't have the sim card anymore as I left the network and have just been paying the phone contract. I see Virgin mobile has moved to O2 now, but I can't see a way of me being able pay it off? Even...

karlkw by Joining in
  • 183 Views
  • 3 replies
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Please help me!!

Hi, ive been on the phone for most of the day today and got no where! All i want to do is pay off the remaining balance of my mobile phone with yourselves. Ive got no where, for some reason, every time i try to call people, they are asking for inform...

REALLY NEED HELP

I'm really hoping someone can help with this issue. I've been with virgin mobile for about 5 years, even stuck it out been switched over to 02. I'm been continually hounded by a company called JC Aquistioms saying I have an outstanding debt of £77.97...

Call back never happened

The customer service or lack thereof that I have received over the last month has been abysmal (with the exception of this forum).Badly written response letters that show my original complaint either wasn't read or understood properly followed by a n...

Zenfrozt by Joining in
  • 170 Views
  • 2 replies
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Sms and rcs not working after porting over to Virginmedia

I've recently switched to virginmedia and ported over my old number and my Sms/rcs messages won't send. Receiving error codes instead. Device is a Samsung. Have checked the sms number for virgin is correct and also my number on rcs is verified. Resta...

Dotrun12 by Joining in
  • 135 Views
  • 1 replies
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Lost original Virgin Mobile SIM card

Hey team,It's my first ever post here and I was hoping someone can help me. When I got my phone I did so because I needed the phone only, I never actually used the SIM card, so I left it in the cupboard. Then, last year Virgin Mobile and O2 merged an...

Allan_dl by Joining in
  • 259 Views
  • 5 replies
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