In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
Hello thereI am travelling to Tenerife tomorrow, I am wondering if I can use my 30 day pay monthly rolling SIM plan whilst I am there.Is the roaming still coming out of your plan since moving to O2?Also if so is Tenerife included in the roaming desti...
Hi! I have a credit agreement for my mobile phone with Virgin Mobile from before they merged with 02. My airtime contract moved across to 02, but my credit agreement for my device stayed with Virgin. I need to update my details and make a payment and...
Hi, i'm struggling to log into My Virgin media account and my credit agreement.My virgin media isn't recognising my email address despite me having all of my email bills etc under that email address, secondly, i am unable to access the reset your pas...
Hi, I’m trying to find out when my credit agreement ends. I’m pretty sure it’s this month. I can’t upgrade because it’s telling me I should check for outstanding money owed on the agreement, and don’t want to upgrade if I have a large outstanding ba...
So last year I suffered a stroke but I had already got a new contract with O2,but I still owed £200 on my old virgin mobile,they agreed to give me time to pay it,but I seem to of lost the number to virgin mobile contracts so I can arrange payment,all...
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I also have same issue. Been trying to resolve via contact centre for 2 months. I want to know my balance and clear my handset finance. Pleeeeeeaaaaaaasssseeeeeee.........
Unfortunately I am having the same issue. I have spoken to the contact centre at Virgin repeatedly today to pay the credit agreement but have been directed each time to o2. Who in turn are directing me back to virgin. Can access the Virgin Mobile cre...
I was with Virgin mobile until they transferred everyone to 02. I currently pay my mobile contract ( calls, data etc) to 02 but still pay £24 each month to virgin media for my handset. I have been trying to log in to my virgin media app to check when...
I'm trying to find out when my handset loan finishes. I know it started in January 2021 but I’m unable to locate the email with the credit agreement number and security key. Can you help please? I believe this should have now finished but I am still ...
