In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
So last year I suffered a stroke but I had already got a new contract with O2,but I still owed £200 on my old virgin mobile,they agreed to give me time to pay it,but I seem to of lost the number to virgin mobile contracts so I can arrange payment,all...
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I also have same issue. Been trying to resolve via contact centre for 2 months. I want to know my balance and clear my handset finance. Pleeeeeeaaaaaaasssseeeeeee.........
Unfortunately I am having the same issue. I have spoken to the contact centre at Virgin repeatedly today to pay the credit agreement but have been directed each time to o2. Who in turn are directing me back to virgin. Can access the Virgin Mobile cre...
I was with Virgin mobile until they transferred everyone to 02. I currently pay my mobile contract ( calls, data etc) to 02 but still pay £24 each month to virgin media for my handset. I have been trying to log in to my virgin media app to check when...
I'm trying to find out when my handset loan finishes. I know it started in January 2021 but I’m unable to locate the email with the credit agreement number and security key. Can you help please? I believe this should have now finished but I am still ...
Virgin being installed in 3 weeks time. Changed my order and had a new account number created. Cannot log into the app or register on the website. How can I access my details? Thanks
I have an existing credit agreement for my mobile handset with Virgin Media. I want to make a payment to clear this balance but not longer am able to ‘call 789 from a Virgin phone’ as I am now with a different network. How do I make a one off payment...
I need proof of purchase asap to make an insurance claim for my lost phone and emailed proofofpurchase@virginmedia.co.uk with the form it said to complete (https://community.virginmedia.com/t5/Digital-life/Proof-of-Purchase/ba-p/3699282) (https://com...
hii have had multiple vm phone plans over the years. We now don’t have access to bk accounts anymore to check but I have a missed payment on my credit score for a vm contract. I have had no information from vm about a missed payment and no way to che...
