I do realise that Virgin mobile used the same O2 network and transmitter masts. However could someone please tell me why is it that when I was on Virgin my signal at home was 4 bars and clear. BUT since being tranferred to O2 at home I have only one or no bar signal strength on my mobile phone !.Sometimes calls do not even get through to my mobile at home and during mid conversation I get cut off. It even says my phone is "not registered on the network" sometimes. It's not my phone at fault because when I'm in another location the signal is good! PLUS on Virgin customer service answered in a few minutes but on O2 it's impossible to get through to a human being! I checked the o2 network and it says faulty local mast but it says that for nearly every postcode! Virgin please come back!
Welcome to our community forums and thank you for your first posts.
Sorry to hear you are having issues with your mobile signal since the switch over to O2. We can understand the inconvenience caused and we want to best help. Can you confirm that your service has fully been migrated? Does this issue only occur in your home? Can you confirm if you are checking for signal issues here? https://www.o2.co.uk/coveragechecker
Yes the bad signal or no signal is only when I'm at home and since the switch from Virgin to O2. I have tried the O2 network checker and it keeps saying "faulty local mast" for my post code and that "engineers are aware" but it's been saying that for a month. I've now got a replacement O2 SIM to replace my Virgin SIM so hopefully it will improve the signal. .if not I'm off to EE..!
Please let us know how you get on with your new sim card from O2. We're hoping this resolve the issue for you, however if you're still experiencing issues. please get in contact with the team here https://origin-dwww.perf.ref.o2.co.uk/contactus.
