No landline......

[JackieH1947]

For the second time within a few weeks we've got no landline.  Sunday morning we were made aware there was an issue but it could have been before that before all we know.

Since then the service status has fluctuated between a problem and its resolved.  Well its never been resolved but now its again showing there are no known problems. Well there is!!  My husband is vulnerable and we've had no service......continously engaged signal....since Sunday morning,  or before.

I've submitted 2 complaints but needless to say I've had no response. This needs addressing urgently as phone is contact for hospitals and GP's and used for emergencies by us.

Been with Virgin many years and have never known things to be as bad as this.  Modern technologies?  I don't think so!!!

[Ayisha_B]

Hi @JackieH1947 👋

Welcome back to our Community Forums and thanks for your post. 

I am sorry for the issues with your landline. 

I would like to take a closer look into this so will pop you a PM 📩  now to help further. 

Speak soon!

[Ayisha_B]

Thanks for confirming the requested details via PM @JackieH1947 

I've booked a technician for you to come out and have a look into the issue with the landline. You can find confirmation of the visit via the 👉 online account.

Please let me know if there are any problems with the date or time and I can look to reschedule this for you. In regards to the appointment there are some details you need to know about. There will be no charge for this visit unless:

•The technician diagnoses the faults as not being caused by our network/equipment 
•The technician discovers that the fault or problem relates to your equipment
•The technician discovers that the fault or problem relates to any system that we are not responsible for

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can also do this online or via the MyVM app by 4pm the day before the appointment.

If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to the account on the day of the appointment.

Let us know how the visit goes!

[JackieH1947]

Thank you for your patience and help Ayisha.

The engineer, Maurice, was very good and solved my problem in no time.

Between you both my phone line is now up and running again.....long may it last!

Thank you both.

[Ayisha_B]

You are so very welcome @JackieH1947 

Take care 😊