Jodi_S
Forum Team (Retired)
Joined 7 years ago
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Re: 2.4ghz not working
Hi Brewster82, Thanks for posting on our community forums. We're sorry to hear that you've had issues with your WIFI not working. How've things been since you last posted? Has the advice from our valued members jbrennand and Client62 resolved the issue? If you need any further help, please pop back here. Kind regards Jodi.3.7KViews0likes0CommentsRe: Your Virgin Media Mail account is currently unavailable
Hi jonh79_4, A warm welcome and thanks for posting on our community forums. We're sorry to hear that you're unable to access your emails currently. So we can assist you further with this issue We'd need to know the following: ➡ Are you able to sign in to the account via webmail, through your My VM account? ➡ Are you accessing the mail through a mail client or app? ➡ What error message are you seeing? ➡ Have you followed the steps to resetting your password, updating to a third party email address and generating an app password? Please try the above first and pop back here if further assistance is required. Kind regards, Jodi.2.2KViews0likes0CommentsRe: Netflix app slow/sluggish
Hi SteNix2020, Thanks for posting on our community forums. We're sorry to hear that you're experiencing issue with the Netflix app and that is has become slow and sluggish. You have probably tried this already, but can we ask if you have rebooted the system to see if the sluggish resolves itself after a reboot. Please can you try this and post back to us if the issue persist. Kind regards Jodi.1.7KViews0likes0CommentsRe: ntlworld sent emails missing
Thanks for coming back to us funduffer, We do apologise that majority of your sent emails have suddenly disappeared without any notice. Due to this, I am going to send you over a private message and take some details so we can investigate this matter further for you. We will raise this issue with our IT department to see if there is any way we are able to retrieve these deleted emails on your behalf. Please click on the envelope at the top of the page to accept the chat. Kind regards Jodi.1.3KViews0likes0CommentsRe: Red Arrow Lights Flashing
Thanks for posting on our community forums sixfoottwo, We're sorry to hear that you've had flashing red arrows on your TV boxes. Looking remotely from our end, we can see that you have already contacted our faults team regarding this issue for further help with this matter. If you require any further assistance, please pop back here and we'll be happy to help. Kind regards Jodi.1.4KViews0likes0CommentsRe: External cable box/protective cover
Hi PauLew Thanks for coming back to via private message to confirm your information. I have booked you in for the next available appointment. To view this please sign into My Virgin Media here: My VM. Once logged in, scroll down to Orders & appointments then click on View your orders. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit, please do let us know and we’ll pop you another message to pass data protection and then confirm the appointment details. Just to confirm, there will be no charge for this visit unless: The technician diagnoses the fault as not being caused by our network/equipment The technician discovers that the fault or problem relates to your equipment The technician discovers that the fault or problem relates to any system that we are not responsible for The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. Please ensure that someone over the age of 18 is at the property for the time the engineer is there. If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. If you do miss the appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment, so it is important to reschedule if needed. Let us know how the appointment goes. Take care. Jodi.929Views0likes0CommentsRe: External cable box/protective cover
Hi PauLew A warm welcome and thanks for posting on our community forums. We can certainly help with this matter and arrange an engineer to come and replace the omnibox for you. So, I can get this arranged for you, I will pop you over a private message to take some details. Please click on the envelope at the top of the page to accept the chat. Kind regards Jodi.1.1KViews1like0CommentsRe: Booster pod
Hi MacmillaN, A warm welcome and thanks for posting on our community forums. We're sorry to hear that your new hub is not connecting to your hub 5. We appreciate you trying the connection process, even though this has not worked in your case. So, we can investigate this issue for you, I will pop you over a private message to take some details and make sure all is correct from our end. Please click on the envelope at the top of the page to accept the chat. Kind regards Jodi.414Views0likes0CommentsRe: HUB 4 UI unresponsive
Hi burnslor, A warm welcome and thanks for posting on our community forums. We're sorry to hear that you're having issues with our internet services currently. As you posted a short while ago, how have things been? Are you still getting intermittent dropouts. Can we ask if you have performed a pin hole reset on your hub? You can follow the link here https://www.virginmedia.com/help/broadband/reboot-or-reset-hub. Please hold the pin for 60 seconds not the recommended 10. This can sometimes resolve any connection issues you're experiencing. Remotely looking from our end, everything is showing as green and healthy. You're not being affected by any area faults or SNR issues. Your power levels are all green and within specification. Please try the above first and pop back here of you need any further assistance. Kind regards Jodi.1.7KViews0likes0Comments