Akua_A
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Re: No Modem Mode on Fibre Hub 5
Hi blitzen Welcome to our forums, and sorry to hear that you are having issues accessing modem mode. We can understand the inconvenience caused, and we want to best help. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. Thanks,46Views0likes1CommentRe: Weeks without broadband, repeated fix timing slippages, no firm fix date - what to do?
Hi londonvoyager Welcome to our forums, and sorry to hear of the experience you have had with no service. We can assure you that this is not the level of service we look to provide, and we want to best help. We can, however, see that you have recently been in contact with our team. Do you need any further help from us here? Thanks,11Views0likes1CommentRe: TerriBOT has killed all the humans....
Hi realale001, Welcome to our forums, and thank you for your first posts. Sorry to hear there is some confusion with your billing, and this is affecting you. We truly want to best help and support from here. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. Thanks,21Views0likes0CommentsRe: £50 justeats voucher reward is pointless
Hi miacassidy Welcome to our forums, and thank you for your first post. Sorry to hear you are having a similar experience with your voucher. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. Thanks,87Views0likes4CommentsRe: Unable to pay by debit card....STILL
Thank you for letting us know Nakchee. Can you let us know the specific link you are using to process payment? Can you confirm if it is? https://www.virginmedia.com/help/billing-and-payment/make-a-payment. Also, at what part of the payment stage do you get the image in the screenshot? We want to do our best to understand what is going on.49Views0likes3CommentsRe: New customer
Hi Kehoe Welcome to our forums, and thank you for your first post. Sorry to hear you are getting this error with your TV channels. We want to best help. Can you let us know if this occurs on all channels? Can you let us know if the following link helps? Please get back to us when you can. Thanks,15Views0likes3CommentsRe: Old blueyonder email retrieval?
Hi Jean, Welcome to our forums, and thank you for your first post. Thank you for your query. We want to do our best to look into this for you. Can you let us know if you are a current account holder? Also, when last were you able to access the mail box? Please get back to us when you can, and we will do our best to assist from here 😊42Views0likes2CommentsRe: Landline sort of disconnects when receiving Facebook msg on mobile or ipad.
Hi kezwald, We can assure you that our team truly wants to help and support your family at this time. In line with data protection procedures, there are some actions that only the account holder (or a power of attorney) can do on the account. We do not mean to be obtrusive, but we do this to protect the account and its relevant data. Please let us know how the call goes and if you need any further help 😊11Views0likes2Comments