Having to register same device

My new iPhone keeps having to re register on TV Go app using up the monthly allowance. Have even had 2 other long term registered devices have to re register. This does not appear to be an isolated issue. Phoned Virgin on Tuesday to be told I would g...

Can't access any channels through TV Go

A number of posters have commented on issues with Virgin TV Go and problems watching live TV, including premium sports channels. I have the same issue but haven't seen a resolution in the previous posts I have read. I use TV Go when away on holiday, ...

TV Go Registered Devices Maximum and No Changes Allowed

Dear allOn the app in the browser it keeps saying maximum devices reached and no more changes allowed for the month. I have stopped cookies and cache being cleared from the following sites / urls: virginmedia.comvirgintvgo.virginmedia.comspark-prod-g...

TV Go does now work when using HDMI

Hi, I have the TV GO app on my laptop and it works fine until I connect to my tv using HDMI l. The picture and audio stutter and freeze as soon as I try and use the app when connected to the TV with HDMI.

Problem with registered devices for Virgin Go

Good MorningSince yesterday, every time I try to watch Virgin TV Go on my PC it asks me to register the device even though it had already been registered and working fine. I've now reached my limit of devices even though I'm using the same devices I ...

Re: Virgin TV Go keeps un registering the 1 device i use now it's locked out]

Can you reset my devices? Same problem. Every time I log on from PC it says it's a new device and I have to register it again. Now it has locked me out till May 17th.

Re: Why can’t I watch sky sports?

Sorry to bring this back up again but having re subscribed and lost the tnt channels, I have kept the sky sports channels just tried to log back in today to watch sky sports main event (super Sunday football match) on the virgin go app on my iPad it ...

I have used the Virgin TV Go App in the past with no issue.The Virgin TV Go App on iPad now appears to be basically unusable. Most of the paid for channels do not appear on the channel list, message 1102 or 1003 cannot access or play this at the mome...

sub account issue

Hi Lee Hope you can help but I have the same issue as above.  I can log into my VirginMedia account t fine, but using the same credentials I can’t log in to my TV Go on my iPad.  I get the “can’t log on using sub-accounts” error message.  Any ideas h...